Linde Gas & Equipment Inc. is seeking a Customer Solutions Manager to lead our team located in Tacoma, WA. This position will be responsible for performing and monitoring day-to-day Customer Excellence Center (CEC) activities and processes in a customer service environment to create an outstanding customer experience.

The Customer Service Manager requires hands-on engagement with Supervisors, team members, external and internal customers, and daily activities with an eye for process adherence and improvement within the department and organization.

Responsibilities:

• Responsible for client support in specific geographic region
• Supporting the CEC in reaching productivity and service level goals for the department through monitoring of various daily reports and department planning including the monitoring of orders, monitoring cut and reschedules processed
• Provide guidance, training, coaching and development to Call Center staff 9up to 40 employees)
• Perform progress evaluations for direct reports including monthly Key Performance Indicator (KPI) reports, quarterly KPI reports and annual Performance Management.
• You will use Six Sigma, Lean & process mapping skills to improve processes and productivity
• Prepares management reports as required
• Ability to analyze data and develop strategic improvement plans based on trend patterns
• Develop relationships with key sales, customer support, distributor, and region management personnel to achieve specific goals and service level standards
• Utilizes excellent and professional communication skills to ensure that all internal and external customer needs are met.
• Interfaces professionally and in a timely manner with inter-company departments and regions, responding to the needs of internal customers.

Other duties as assigned

Qualifications:

• High School Diploma required / Bachelor's Degree preferred
• Minimum of 2 – 4 years of customer service or in-store sales experience required
• Knowledge of specialty gas, industrial gas, medical gas, and welding-related products preferred
• 1-3 years of supervisory experience required
• Demonstrates interpersonal, project management, written and verbal communication skills
• Excellent verbal and written communications skills
• Expertise in computer systems and computers applications

Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company, please visit our website at www.lindeus.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Type: Full-time

Pay: $66,450.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• leadership: 2 years (Required)

Ability to Commute:

• Tacoma, WA 98421 (Preferred)

Work Location: In person