BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

Essential Duties and Responsibilities

In service of providing high-quality, responsive, client-centered, data-driven services and while working as part of the management team:

• Assist supervisor and other senior staff with setting (and monitoring progress toward) department performance goals that are consistent with Department of Homeless Services Shelter Performance System metrics.
• Audit and recommend improvements for current intake, enrollment, case conferencing, and discharge processes across AHS programs (including shelters, Safe Havens, stabilization beds and outreach teams).
• Proactively develop methods and strategies to ensure consistent audit-readiness and perform
• internal audits as necessary.
• Work closely with Program Director to ensure program is operating and providing services in compliance with contract and regulatory requirements (e.g., OTDA 491 regulations, Callahan Consent Decree, etc.)
• Create data collection methods and evaluate client outcomes for program goals of connecting to housing, medical, and psychiatric care.
• Monitor data and program performance in real time, track trends, and suggest data-informed modifications or improvements to policies, procedures, or workflows.
• Develop and implement consistent onboarding process for new hires across AHS programs.
• Develop and maintain centralized comprehensive resource hub to improve awareness of and streamline referrals to services.
• Train staff in BronxWorks Assistance with Self Administration of Medication policy and assist senior staff in maintaining fidelity to model.
• Develop and maintain centralized housing status hub to track connection to housing opportunities (2010E, City FHEPS, Housing Connect, etc.) across programs.
• Consumer Satisfaction and Client Grievance policies and procedures (e.g., development and administration of regular client satisfaction survey, aggregation of client suggestions left in anonymous suggestion boxes, impartial evaluation and response to client complaints, participation in and appropriate documentation of Client Advisory meetings) and make recommendations to management team based on client input gathered through these channels.
• In coordination with supervisors and other senior staff, prepare proposals for development/expansion/continuation of programs.
• Oversee asset management and tracking and perform regular asset audits (using AssetPanda database)
• Assist supervisors in preparing reports to funding sources.
• Assist with developing (and monitoring adhering to) corrective action plans for areas of program that are not meeting performance expectations.
• Facilitate monthly department meetings and provide updates on Key Performance Indicators (KPIs)
• Develop an iterative process of supervising and monitoring housing outcomes, including placement quality and re-entry to shelter (recidivism) to develop working best practices for achieving appropriate, high-quality, client-centered, long-term placements.
• Submit reports to supervisor on a monthly basis, or more frequently as required.
• Supervise other Quality Assurance staff and Housing staff in Adult Homeless Services Department as assigned.
• Act as supervisor and point of contact for matters related to compliance, performance metrics, and policy/procedure as appropriate in absence of Program Director and/or Director of Social Services or as otherwise assigned.
• Perform additional duties as assigned.

Qualifications

• Master’s degree in social work, public health, sociology, human services, or related field.
• Minimum 2 years’ experience in social services or related field.
• Strong oral and written communication, time management, and organizational skills are necessary.
• Proficiency in Microsoft Office suite (including strong Excel skills) and other standard business technology required.
• Basic understanding of data management and manipulation required.
• Familiarity with CARES, StreetSmart, and AWARDS databases a plus.
• Strong presentation skills and ability to represent the agency at functions and meetings.
• Ability to collect and analyze Key Performance Indicators (KPIs) and outcomes.

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather.
• TB Test required within the first 120 days of employment.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.