SUMMARY :

Effectively and efficiently meet the information needs of various departments in the casino and hotel. The incumbent in this position needs to analyze user requirements, procedures, and problems to automate or improve existing processes and systems. Incumbent is responsible for integrating data from new systems into the data warehouse and other business applications and processes. In addition, the incumbent in this position is responsible for promoting positive guest relations through prompt, courteous, and efficient service. Application Administrators aren't developers and they're not users, but they are critical to keeping the applications your organization relies on running. They install, update, tune, diagnose, and babysit both internal and third-party applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

• Installing, updating and troubleshooting software.
• Maintain all user access privileges with the best practice of least privilege for all Applications.
• Work with users to determine requirements and then develop simple and efficient solutions to meet their needs.
• Design, develop, and maintain interfaces that automate business processes between different systems.
• Design, develop, and maintain custom scripts and/or SSRS reports to monitor and notify Information Technology (IT) staff of potential system problems.
• Perform root cause analysis and develop manual or automated procedures for resolving repeat problems.
• Assist end users by developing queries and reports as needed.
• Report to IT Manager on a regular basis to discuss and review all current development.
• Communicate with IT Management, Executive Management, IT team members and other department personnel, requesting reporting development and design, interfacing, data compiling and related needs.
• Completes application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.
• Assist with the design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications
• Completes the design, documentation, testing, creation or modification of computer programs related to machine operating systems
• A combination of the aforementioned duties, the performance of which requires the same level of skills.
• Complete the quarterly users report; Email the list to the Department Director/Manager the systems users’ list.
• Complete the system matrix annually and meet with the Department Director for necessary permissions the end-user needs to have.
• Do preventive hardware and software maintenance.
• Conduct a monthly health check on the systems that incumbent is responsible for.
• Develop training materials or train users in the proper use of hardware or software.
• Provide Technical assistance and support to the users.
• Design, implement and operate comprehensive data warehouse systems to balance optimization of data access with batch loading and resource utilization factors, according to department management requirements.
• Develop data warehouse process models, including sourcing, extraction, transformation, and loading.
• Document and update time information on project tasks per the Company established project management standards.
• Conduct studies of emerging IT technologies to maximize application of enterprise architecture, application development, and process engineering concepts and methods.
• Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
• Perform other duties as assigned.
• Responsible for maintaining a consistent, regular attendance record.
• Required to be a part of the on-call schedule to support, troubleshoot and resolve high priority issues.

Physical Requirements/Work Environment:

24 X 7 / 365 a year business setting. Must be willing to rotate, extend, and irregular schedules as required. Required to work weekends, holidays, and overtime. May be required to work odd hours to accommodate projects, system maintenance, critical issues, emergencies, etc.

Escalation process:

IT Applications Administrator– Reports to IT Manager - Technical Escalation process: IT Generalist -> IT Manager -> IT Director

EDUCATION / EXPERIENCE

• Preference is given to qualified Santa Clara Tribal Members.
• Associates Degree in Computer Science, or a related field, and two (2) years casino applications in an enterprise environment required; or equivalent combination of education, training, and experience.
• Required knowledge of:

• Computer system hardware including; PC’s, POS Terminals, Printers, Telecommunication devices, etc.
• Microsoft Operating Systems; Windows XP to present version
• Microsoft Windows Server 2003 to present version
• Strong documentation skills.
• Excellent communication skills verbal and written.
• Ability to absorb and retain information quickly.
• Ability to troubleshoot and resolve issues in a timely manner.

• Prior experience in a casino IT environment desirable.
• Relies on limited experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.
• Works independently under general supervision; typically reports to a project leader or manager. A certain degree of creativity and latitude is required.
• Must be able to pass a pre-hire skills test administered by the Company HR Department.
• Must be able to obtain and maintain a Pueblo of Santa Clara Gaming and Regulatory Commission key gaming license.