General Statement of Duties
Under general supervision of the IT Director, the Application Services Manager will manage, direct, and support deployment, maintenance, and other services related to the software and web applications used within the organization. Must have excellent project management skills, be highly organized and efficient, and possess a deep understanding of the software development cycle. They must also be able to effectively communicate with both technical and non-technical staff, as well as external vendors. With these skills, the Application Services Manager can help ensure that an organization’s software needs are met in a timely and cost-effective manner. Develops and recommends policy, procedures and standards to ensure their conformance with technology and the City’s objectives. Responsible for determining and recommending solutions and the procurement of software and equipment consistent with the City’s system needs. Assists in project management as assigned, provide excellent service and support on technology needs to user base and management, and work closely with all members of the technology team.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Maintains regular, reliable, and prompt attendance, physically present to work.
2. Assist with systems design and assess technology resources effectiveness on existing and future technologies. Determine practicality of change and modification by following change management processes.
3. Manage Development team staff.
4. Coordinate with vendors for support, hardware maintenance, software maintenance and warranty. Assess and make recommendations annually for repair / replacement / upgrade of enterprise hardware and software.
5. Provide user technical support and training with excellent customer service and troubleshooting skills.
6. Manage assigned projects to completion using knowledge of project management principles.
7. Provide technical direction and support to end users. Use data access, and reporting tools. Gather specifications for, and implement, software applications. Coordinate customization, integration, testing and deployment of software. Install and upgrade enterprise applications.
8. Analyze business problems and recommend technology solutions. Coordinate with departments in defining requirements for effective solutions.
9. Uses established work order system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, research bug fixes and implements solutions; communicates with manager regarding unresolved problems.
10. Understands data security and will use provided technologies to ensure compliance with data security rules and regulations.
11. Provide routine reports of various types on system performance and efficiency.
12. Work with consultants, other agencies, etc. on integration, implementation, upgrades, and access.
13. Provide user technical support and training with excellent customer service and troubleshooting skills.
14. Work as business liaison and technical advisor to various departments, assisting with technology solution selection with focus on enterprise use.
15. Assist with development of best practices and City-wide technology policy.
16. Manage assigned projects to completion using knowledge of project management principles.
17. Subject to on-call assignment to support critical business functions after normal hours and as needed.
18. Other duties as assigned.
Competencies
1. Communication.
2. Critical Evaluation.
3. Relationship Management.
4. Ethical Practice.
5. Problem analysis/solving
Supervisory Responsibility
This position has supervisory responsibilities of the Development team members.
Work Environment
While performing the duties of this job, the employee regularly works in an office setting.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, talk, hear, walk, climb, kneel, and crouch. The employee must occasionally lift and/or move up to 40 pounds.
Position Type/Expected Hours of Work
This is a full-time, exempt position, with a 40-hour work week. Incumbent must have the ability to work flexible hours including holidays, evenings, and weekends, if needed. Participation in City sponsored special events, trainings, or meetings may be required.
Travel
Local travel to various worksites is occasionally required.
Minimum Qualifications and Requirements
Required bachelor’s degree from an accredited college or university in the field of Computer Science, Computer Information Systems, or a related technology field; or an equivalent combination of training and experience will be considered. Five (5) years of experience and may include internships and training which provides the required knowledge, skills, and abilities. Bilingual English/Spanish preferred. Requires the incumbent to hold current valid class “C” driver’s license from the Texas Department of Public Safety with a satisfactory driving record.
Knowledge, Skills, and Abilities
Knowledge
• Knowledge of server and database systems.
• Knowledge of programming languages.
• Knowledge of website content management systems.
• Knowledge of municipal ERP solutions.
• Knowledge of project management principles.
Abilities
• Ability to exercise sound judgement and decision making to resolve technical problems.
• Ability to use sound judgement to respond to inquiries or complaints from city departments, outside organizations, customers, or citizens.
• Ability to analyze information and use good judgement to make decisions that may have serious consequences.
• Ability to prepare reports, business correspondence and procedure manuals.
• Able to work effectively under pressure and stringent schedules and produce accurate and satisfactory results.
• Able to communicate effectively, at all levels, both orally and in writing.
• Ability to supervise subordinates in a positive and effective manner.
• Ability in planning, organizing, assigning, directing and evaluating the work of assigned staff.
Skills
• Capable of working in a fast-paced environment and effectively manage tasks/projects.
• Must be customer-service oriented, always have a customer friendly attitude and professional appearance.
• Skill in effectively managing, directing, supervising, and delegating duties to staff.
• Skill in planning, organizing, coordinating, and completing complex projects.
• Skill in effective oral and written communications including preparation and presentation of technical reports and materials.
AAP/EEO Statement
The City of Pharr is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Act Amendment Act (ADAAA) the City of Pharr will provide reasonable accommodations, upon reasonable request, to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

The city focuses on identifying candidates who are customer oriented and committed to public service to create a culture that is committed to diversity.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.