ChemDesign, a contract chemical manufacturer, is currently seeking a highly motivated and experienced professional to fill our customer-focused, relationship management role. This self-directed individual will be responsible for identifying and orchestrating the necessary activities to elevate the experience for both external and internal customers. If you are a proactive, organized, and results-driven professional with a passion for aligning a technical team to achieve our customer focused vision and goals, we want to hear from you!

Joining us at ChemDesign means becoming a part of a company whose priorities are its employees, community, and customers. Since 1983, we have been a preferred employer in our area, offering a comprehensive benefits package, competitive wages and vacation time, a family culture, and a track record of never having layoffs. ChemDesign is a safe place to work. Our safety & environmental stewardship is robust, and we routinely partner with third party consultants to ensure the highest level of compliance.

Responsibilities:

· Manage all aspects of the customer experience, including coordinating customer meetings and visits.

· Communicate with operations to balance customer expectations and operational availability.

· Align Customer, Operations, and Purchasing activities to ensure required materials and supplies are available when needed.

· Collaborate with all involved parties to ensure project deadlines are met.

· Coordinate the end of campaign activities including returning of customer owned inventory and cost comparison reporting.

· Ensure necessary documentation and information requirements are met.

· Understand and improve the overall flow of information and process to better serve both internal and external customer requirements.

· Supervise and provide coverage for the customer service, purchasing, and warehouse teams.

Skills:

· Demonstrated project management skills

· Problem solving and critical thinking

· Strong interpersonal and listening abilities

· Attention to detail, time-management, and organization

· Leadership

· Good verbal and written communication

· Customer service skills

Prerequisites:

· Bachelor’s Degree in Accounting, Business Administration, Finance, or Marketing

· Supervisory experience is preferred

· Proficient in MS office applications

· Experience with ERP or Business Enterprise System

100% Paid Benefits:

· Free Base Medical Coverage

· Base Term Life Insurance

· Wellness Reimbursement Plan

· Employer Clinic & Onsite Physical Therapy

· Identity Theft Protection

· Paid short-term and long-term disability

· Paid time off

Low-Cost Benefits:

· PPO & High Deductible Medical Plans

· 401k Plan with Employer Match

· Dental Plan

· Vision Plan

· Accident Insurance

· Legal Shield Protection

Job Type: Full-time

Pay: $60,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Experience:

• Microsoft Excel: 1 year (Preferred)

Ability to Commute:

• Marinette, WI 54143 (Required)

Ability to Relocate:

• Marinette, WI 54143: Relocate before starting work (Required)

Work Location: In person