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Memorial Health
Springfield, IL | Other
$78k-98k (estimate)
7 Months Ago
Clinical Informatics Consultant
Memorial Health Springfield, IL
$78k-98k (estimate)
Other | Hospital 7 Months Ago
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Memorial Health is Hiring a Clinical Informatics Consultant Near Springfield, IL

Overview

The Clinical Informatics (CI) Consultant II has mastered the basic functions of the CI Consultant I including: first-level support of software and hardware, system testing, training development and facilitation, and interdisciplinary collaboration on workflow and technology design and/or improvement. The CI Consultant II can independently manage assignments, issue resolution, and projects from intake to completion. Leverages expert knowledge of clinical workflows and technology to identify, analyze, and resolve complex problems. Serves as a consultant to administration, IS colleagues, and other leaders and staff on process improvements and new implementations. Precepts and trains informatics colleagues. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision.

Qualifications

Education:

  • Bachelor’s degree required; Bachelors in Nursing preferred.
  • Master’s degree preferred.

Licensure/Certification/Registry:

  • Current IL RN license required.

Experience:

  • A minimum of two years acute care bedside nursing experience is required. At least one year bedside nursing is preferred to be recent experience.
  • A minimum of three to five years applied technical experience in a clinical environment or experience with electronic medical record systems and/or health informatics experience required.

Other Knowledge/Skills/Abilities:

  • Excellent communication skills, both verbal and written, and the ability to communicate effectively with all levels of staff using technical and non-technical verbiage.
  • Availability to participate in evening, night and weekend ‘on-call’ rotation as required for 24 hour, 7 day a week support of systems.
  • Proven track record of excellent critical thinking skills and independent problem-solving abilities.
  • Working knowledge of Word, Excel, PowerPoint and Access.
  • Light physical effort.

Responsibilities

  • Acts as the first level of support to users. Researches, responds, and resolves questions in a timely manner.
  • Maintains detailed documentation regarding user information, issue identification, and all courses of action taken. Follows up on service requests to determine the status of calls and to ensure the highest level of customer service and satisfaction.
  • Interacts with network services, system administrators, and/or application teams as needed to restore service and/or identify and correct problems. Simulates or recreates end-user issues to assist in troubleshooting; and recommends system modifications to reduce future issues.
  • Follows and strictly adheres to the IS Change Management process.
  • Gathers end-user and business requirements to innovate new functionality and/or enhancements to meet end-user and organizational needs.
  • Judiciously vets change, enhancement, and new functionality requests as liaison between end users, information services and software vendors to meet end-user needs while following appropriate change management procedures, considering cost/resource requirements, and scalability.
  • Assures coordination and alignment of change requests/new functionality with informatics, IS, and clinical colleagues.
  • Monitors system changes for unintentional consequences to interdependent systems and/or workflows. Reports resultant issues and assists with mitigation and resolution efforts.
  • Tests software and hardware to validate changes, upgrades, and vet new functionality.
  • Designs, develops and facilitates training to meet technology education needs for clinical staff.
  • Serves in lead role on major projects, upgrades, and initiatives in design, testing, training, and go-live support.
  • Participates in patient safety and quality improvement efforts leveraging expert knowledge of clinical workflows and technology.
  • Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
  • Researches new technology and advises supervisor of Clinical Informatics of opportunities, risks, benefits, and return on investment.
  • Keeps apprised of regulatory landscape, health informatics topics, and external factors impacting clinical workflows and technology needs.
  • Supports development and achievement of departmental goals and initiatives in positive constructive manner at all times
  • Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
      • SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
      • COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude.
      • QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
      • EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.
  • Must be flexible to provide support and training for a 24/7 operation.
  • Performs other related work as required or requested.
  • Job Summary

    JOB TYPE

    Other

    INDUSTRY

    Hospital

    SALARY

    $78k-98k (estimate)

    POST DATE

    10/22/2023

    EXPIRATION DATE

    10/19/2024

    WEBSITE

    memorialhealth.com

    HEADQUARTERS

    YORK, PA

    SIZE

    25 - 50

    FOUNDED

    1955

    CEO

    BRENDA L BARSHINGER

    REVENUE

    <$5M

    INDUSTRY

    Hospital

    Related Companies
    About Memorial Health

    Memorial Health University Medical Center (MHUMC) is a 612-bed hospital in Savannah, Georgia. We opened our doors in 1955 and have evolved into the most advanced healthcare provider in the region. We are a regional referral center for heart care, cancer care, trauma care, children's care, high-risk pregnancies and high-risk newborn care. Our hospital includes the region's only Level 1 trauma center, the region's only children's hospital and the Savannah campus of Mercer University School of Medicine. Memorial Health is part of HCA Healthcare. HCA Healthcare has been continually named a World's ... Most Ethical Company by Ethisphere since 2010. In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. More
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