St. Norbert College, a nationally-ranked, private, Catholic, liberal arts college is seeking an Endpoint Administrator to join its Information Technology Services (ITS) team. This position is responsible for managing and maintaining the organization's endpoint infrastructure, including desktops, laptops, mobile devices, and other endpoint devices. This role also involves ensuring the security, availability, and performance of endpoint devices, as well as providing technical support to end-users.
Specific responsibilities:
Install, configure, and maintain endpoint devices and software. Update and troubleshoot workstation BIOS, firmware and drivers. Build and maintain configuration profiles and package applications for automated deployment. Monitor deployments, analyze issues and provide resolution. Test new operating systems and software and develop and oversee implementation plans. - 40%
Monitor and manage endpoint security, including antivirus, firewalls, and patch management. Collaborate with Information Security Analyst to remediate workstation vulnerabilities. - 30%
Provide technical support to end-users, including troubleshooting and resolving hardware and software issues. Manage and maintain virtual desktop environments. - 20%
Develop and maintain endpoint management policies, procedures, and technical documentation. - 5%
Provide backup support for User Experience, including but not limited to service desk, computer refresh, classrooms, and infrastructure. - 5%
Perform additional duties as assigned and attend College required training. Regular attendance is required. Work in a manner that is aware of personal safety and the safety of others and observes safety, health and sanitation codes, regulations, or practices required by the College or governmental authority.
Required Minimum Qualifications:
Education -

• 2 year degree in information technology or related business field

Experience and Credentials -

• Minimum 2 years experience in endpoint management, including device and software deployment, security, and support
• Strong technical knowledge of endpoint operating systems, including Windows, macOS, and Linux
• Strong knowledge of Android and iOS devices, including, tablets and smartphones
• Experience using SCCM, Intune, and/or Jamf Pro desired
• Experience with Microsoft Bitlocker, FileVault, and or JSS/Mac desired
• Experience with Microsoft Active Directory, Azure Active Directory, and Group Policy desired
• Industry certifications for software/hardware maintenance and support (i.e. CompTIA, Apple, Google) desired
• Working knowledge of PowerShell

Knowledge, Skills, and Abilities -

• Radical commitment to customer service
• Highly self-motivated and directed
• Strong desire to work in a team-oriented, collaborative environment
• Strong analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment with a strong sense of urgency
• Excellent communication skills including written, oral, interpersonal, and presentational skills
• Ability to present ideas in business-friendly and user-friendly language
• Meticulous follow up and documentation abilities
• Highly effective interpersonal and organizational skills
• Ability to work effectively both independently and in a team-oriented collaborative environment

The College may consider any equivalent amount of credentials, licensures, training, or experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of this job.
Working Conditions:
Regular work hours are M - F, 8:00 am - 4:30 pm working on campus. This position is expected to work on campus on a regular basis and is eligible to participate in a Hybrid Work and Flexible Schedules. Approval of Flexible Work Arrangements are at the discretion of the department supervisor to ensure that the needs of the department and college are met. Weekends or evenings as required for after-hours events and technical needs. Occasional travel for professional development.
Benefits package:
The College offers an outstanding benefits package including health, dental, vision and life insurance; retirement plan; paid time-off and tuition waiver. For more information, please visit: https://www.snc.edu/hr/workinghere.html.
Application instructions:
Applications received by May 14th will be ensured full consideration. However, applications will continue to be accepted until the position has been filled. Please submit a cover letter and resume with your application.
St. Norbert College (SNC), a Catholic, Norbertine and Liberal Arts College provides an educational environment that fosters intellectual, spiritual and personal development. As the only Norbertine institution of higher learning in the world, our roots, traditions, and commitments create a unique and enriching educational experience for our students.
At SNC, our commitment to communio - the Norbertine ideal of a community united as one - is grounded in the principles of dignity, truth and justice. Consistent with these principles, St. Norbert is proud to provide equal employment opportunities to all employees and applicants for employment.
We seek those who will embrace our mission and commitment to building a vibrant, diverse and spiritually engaged community (https://www.snc.edu/mission/gettingtoknow.html).
Exempt
Scheduled Weekly Hours:
40
The duties and responsibilities listed in this job description are intended to describe the general nature and level of work that may be performed. The omission of specific statements of duties does not exclude them from the job if work is similar, related or a logical assignment to the job. Percentage of time may vary widely depending on the needs of the position during any particular time period. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.