Job Summary:

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

CRST’s Specialized Solutions division is the carrier of choice for customers requiring on-site, high-touch, and specialized handling. We manage deliveries for a wide range of products for the tech, communications, electronics, and healthcare industries (and many more). Our experienced drivers safely load, unload, and set up products for consumers and companies.

Essential Duties and Responsibilities:

• Communicate with clients, their customers and sub-contractors while utilizing processes to manage client inventory, client shipments, job site requirements and delivery requirements
• Provide job site or transportation quotations for customers or their customers based on client established tariffs and contracts. Register, update, and monitor shipments and job site details in the Base Operating System, providing updates to clients and other interested parties as required
• Provide direction to distribution centers, agents, drivers, transportation providers and third parties as to activities necessary to ensure committed services are provided to client, their customer, and subcontractors
• Problem resolution with drivers or carriers while on-site, agents, distribution centers, service providers, third parties and the customer regarding on-site services, warehouse services, inventory management, transportation, and product handling
• Responsible to create and/or update user manuals, process instructions and documentation
• Train others as needed to execute to STI and client requirements
• Manage customer products using Customer Product Management system with order and inventory item updates

Work locations of each position will be determined during the hiring process. Each work location will depend on business needs and the essential functions of the position.

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.