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The Role
The Escalations Specialist has responsibility for all aspects of Complaint Management and Response, including assisting customers through research, validation and communication of actionable results.
\nWhats In It For You
Compensation details: The starting salary for this position is $21 per, plus monthly bonus and generous benefits. In determining your salary, we will consider your experience and other job-related factors.
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About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?
About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $25 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!
Our Values
Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity
Simplicity guides our user experience
Accountability at all levels drives results
www.prosper.com
Our Story & Team // Our Blog
Applicants have rights under Federal Employment Laws.
Family & Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/
At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.
Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.
Full Time
Civic & Environmental Advocacy
$33k-42k (estimate)
04/28/2024
06/27/2024
prosper.com
SAN FRANCISCO, CA
200 - 500
2005
Public
ANNE WILSON
$50M - $200M
Civic & Environmental Advocacy
Prosper is a peer-to-peer online credit marketplace that connects borrowers and investors for loan transactions.
The job skills required for Escalations Specialist include Customer Service, Consumer Privacy, Initiative, Innovation, Attention to Detail, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be an Escalations Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Escalations Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Escalations Specialist positions, which can be used as a reference in future career path planning. As an Escalations Specialist, it can be promoted into senior positions as a Customer Retention Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Escalations Specialist. You can explore the career advancement for an Escalations Specialist below and select your interested title to get hiring information.