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Casino Ambassador

The Lucky Moose Casino & Tavern

Nashua, NH | Full Time

$29k-40k (estimate)

2 Days Ago

Casino Ambassador

Golden Nugget Las Vegas

Cripple Creek, CO | Full Time

$26k-37k (estimate)

1 Week Ago

Casino Ambassador

Treasure Island Resort Casino

Welch, MN | Full Time

$27k-35k (estimate)

1 Month Ago

Casino Ambassador

$29k-40k (estimate)

Full Time 2 Days Ago

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The Lucky Moose Casino & Tavern is Hiring a Casino Ambassador Near Nashua, NH

JOB RESPONSIBILITIES:

Enrolls guests in player's club, The Golden Antler Club, and assists with balance and other membership related inquiries.
Ensures any Casino Gaming Machine payout is conducted in an accurate/efficient manner and is verified by the reporting senior or designee.
Protects the integrity of Casino Gaming Machines through observation and following appropriate procedures.
Ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
Anticipates player's needs and calls for food and beverage service when needed.
Requests assistance from reporting senior as required to resolve player disputes or support services issues.
Maintains cleanliness, sanitation, and organization of assigned gaming related areas.
Sets up and organizes workstation with designated supplies, forms, and resource materials, reports shortages to supervisor.
Reads, verifies, and signs appropriate documents when necessary.
Performs all assigned work procedures and expedites workflow in a timely and accurate manner.
Utilize the security radio as instructed and always in a professional manner.
Meets the attendance guidelines of the department and adheres to departmental and company policies.
The ability and willingness to work in a fast-paced and high-volume environment.
To provide exceptional service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
Maintain regular attendance at scheduled shift and staff meetings
Maintain professionalism and a friendly and approachable demeanor throughout the shift.
Assist with training/mentoring of new team members as requested.
Maintain all appearance standards in accordance with established uniform and appearance guidelines.
Inform manager on duty of any irregularities and unusual situations when they occur.

EDUCATION AND EXPERIENCE:

High school diploma or general equivalency diploma (GED) preferred.
Internal candidates must have been in their current position for at least six months and have no active disciplinary action during the last six months.
Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
Must be 18 years of age or older.
Must pass any and all required background checks.

The Lucky Moose and River Casino are an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.