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OPPORTUNITIES, INC. is Hiring an IT Help Desk Specialist Near Fort Atkinson, WI
Overview:
We are seeking a highly motivated and skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is a great opportunity for someone with strong IT support skills and a passion for problem-solving.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Assist with software installations, updates, and configurations
- Perform desktop support tasks such as setting up new workstations and troubleshooting connectivity issues
- Collaborate with other IT teams to escalate and resolve complex technical issues
- Document all support activities and resolutions in the ticketing system
- Assist with maintaining inventory of hardware and software assets
Qualifications:
- Minimum of two (2) years of experience in a technology support role
- Minimum of one (1) year with the following areas:
- Helpdesk ticketing software
- O365 software - MS Office Suite
- VoIP or PBX system
- Antivirus / Endpoint Deployment and Patch
- VMWare - hypervisor and/or virtualization experience
- Experience with manufacturing industry (ERP Preferred)
- Technical Certificates are a Plus!
- Reliable transportation for branch or plant on-site troubleshooting
We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and take your career to the next level!
Job Type: Full-time
Pay: $50,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Compensation package:
- Yearly bonus
Experience level:
- 1 year
Schedule:
- Monday to Friday
- Morning shift
- No weekends
- On call
Work Location: In person
Job Summary
Full Time
Ancillary Healthcare
$51k-64k (estimate)
05/20/2024
07/18/2024
oppinc.com
FORT ATKINSON, WI
200 - 500
1966
BARBARA LE DUC
$10M - $50M
Ancillary Healthcare
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About OPPORTUNITIES, INC.
Opportunities, Inc. is a Community Rehabilitation Program based in Fort Atkinson, Wisconsin, with additional locations in Watertown, Madison and Oconomowoc. For over 50 years the agency has continued to expand its comprehensive vocational training and employment services, social integration, academic programs, and supportive home care for individuals with barriers, to include those with disabilities, limited work experience, AODA issues, language challenges, economic disadvantages, employment dislocation, re-entry and veterans. Opportunities, Inc. is also a leader in social enterprise; through ...
co-manufacturing, staffing and custom design and print services it offers a quality driven service for its business partners while promoting positive advances for the community. MISSION: Provide services for individuals for the purpose of maximizing their success and enhancing their abilities to be independent, contributing members of the community.
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The job skills required for IT Help Desk Specialist include Troubleshooting, Help Desk, IT Support, Technical Support, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Specialist positions, which can be used as a reference in future career path planning. As an IT Help Desk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Specialist. You can explore the career advancement for an IT Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Specialist job description and responsibilities
The IT help desk specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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The IT help desk specialists help users on basic system and computer functions and troubleshooting.
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To enhance customer experience, they help customers complete troubleshooting steps and frequently provide necessary technical assistance.
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Be able to help problem-solve and help a person learn to self-advocate, the meaning of self-determination, teach others to advocate for the services that they want and to use naturally occurring community supports.
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IT help desk specialists may also assist with documenting new products, services or processes that affect the Service Support Desk.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk specialist.
03/21/2022: Augusta, GA
There are no specific requirements or qualifications to become an IT help desk specialists, and often their experience will cover a range of different skills.
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Gain experience as a help desk technician or other customer support role.
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Aspiring IT help desk specialists should start with getting a high school diploma and related certification.
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Use data and technology to develop new skills.
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Step 3: View the best colleges and universities for IT Help Desk Specialist.
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