Job Summary

The Room Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.

Responsibilities

QUALIFICATIONS:

• College course work in related field helpful.
• Experience in a hotel or a related field required.
• High School diploma or equivalent required.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Answer all incoming calls promptly in a friendly efficient and courteous manner.
• Be able to answer guest inquiries about hotel services facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
• Communicate and work closely with the Sales Department concerning group bookings.
• Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports.
• Handle all special reservations to include V.I.P. reservations packages and discounts.
• Compile and input all necessary information for the required Rooms Merchandising meetings.
• Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
• Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
• Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees.
• Complete forecasts as required by management.
• Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights group ceiling status and possible problem situations.
• Perform any other duties as requested by management.
• Attend meetings as required by management.
• Be able to perform all duties of Reservations Agent and assist as needed at front desk.

Property Details

Poco Diablo Resort and Spa, a full-service hotel and spa in Sedona, Arizona, offers comfortable and affordable accommodations, upscale on-site amenities including a wellness spa, and breathtaking views of the Red Rock monoliths. THE RED ROCKS AWAIT Unwind in spacious accommodations that combine the comfort of home with the convenience of a full-service hotel. Plunge into the heated outdoor pool or relax in our whirlpool spa. Indulge at our full-service spa with a massage or a facial. Refine your backhand on one of four tennis courts or grab a workout in the state-of-the-art fitness center. Host an elegant wedding or an impressive business meeting in 8,500-square-feet of versatile meeting space. The choice is yours. Experience our all-new restaurant, Willows Kitchen & Wine Bar, offering American eclectic cuisine, sourcing seasonal ingredients that pair wines locally and from around the world. Our menu features small plates along with large plates and a la carte dishes. Willows Kitchen & Wine Bar offers al fresco dining with views of the Sedona red rocks alongside live entertainment, handcrafted cocktails, and local craft beers. Willows Kitchen & Wine Bar offers the perfect canvas for your next memorable Sedona culinary and wine experience. The Spa at Poco Diablo brings a new level of relaxation and wellness to your stay. Our boutique size allows us to take a personalized approach to your visit and deliver the highest quality of service for the ultimate relaxation. We focus on eco-friendly, organic, natural products offering a head-to-toe healing experience. Browse our full-service spa menu including massage, body scrubs and wraps, facials, hair salon, and wedding services. Inspire your colleagues with an event featuring red rock views, and state of the art audio visual technology. The resort offers 8,500 square feet of flexible indoor/outdoor meeting space and an 8-acre event lawn that can be customized for small to mid-size gatherings up to 200 people. Admire gorgeous views of Sedona red rocks from the Poco Diablo Ballroom or Cottonwood room. Breakout spaces are also available to accommodate smaller meetings. Our skilled on-site culinary and event team will work with you to plan and execute your next event at Poco Diablo Resort.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan