Summary:

The LPN Coordinator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains information, and then contacts the physician to transfer the information.

Duties/Responsibilities:

• Coordinates and manages tele-neurology, stroke and psychiatry cases
• Serve as an essential link between patients and tele-neurology and tele-psychiatry team
• Receive and triage calls from client hospitals.
• Documents all cases into TeleCare
• Escalates Calls from clients and physicians to Supervisor/Team Lead or Nurse Manager
• Promote collaboration to both internal and external healthcare team members.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to interact with internal and external customers
• Flexible and adaptable with learning and understanding technology
• Strong written, oral and interpersonal communication skills
• Highly self-motivated, directed and proactive
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Able to communicate effectively within department and with members of interdisciplinary teams

Education and Experience:

• High School Diploma required
• 1-year in a call center preferred
• LPN licensure preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer