Essential Functions:

• Management and Leadership * Assist managers with all human resource functions for Patient Access including screening, hiring scheduling and evaluating staff as well as mentoring, coaching, disciplining and terminating staff using established company policy. * Provides departmental leadership, communication, planning and problem-solving skills for Patient Access and Revenue Cycle processes * Responsible for overseeing the day to day workflow of the office including the review of staffing needs and supervision and training of staff in good customer relations and office procedures. * Ensure that the daily operations are run effectively and efficiently by streamlining processes and managing workload. * Responsible for ensuring staff are following all established processes to ensure comprehensive and accurate completion of job duties. * Continuously identify process improvement areas, recommend changes, and implement accordingly. * Responsible for schedules and staffing of team members including monitoring timecards, timecard corrections, and identifying gap staffing coverage * Make recommendations for operational changes, staffing alignment changes, budgetary allowances, etc. * Establish effective mechanisms of communication with team members, patients, UnityPoint Health affiliate personnel to foster an environment, of openness, trust, teamwork and staff development. * Demonstrate sound fiscal management of operation through the elimination of waste. * Under the supervision of Patient Access Manager, coordinates and plans staff meetings and huddles for assigned campus and/or registration hubs. * Responsible for all aspects of hiring, interviewing and selecting staff for assigned registration areas. * Monitors productivity and errors of staff. * Recommends and implements training based on these reports. * Monitors daily activity and productivity, recommending adjustments to staff responsibilities to meet department goals. * Works with the leadership to develop an effective training program for new staff and ongoing training for existing staff. * Completes annual performance appraisals for direct reports. * Provides computer support to team members. * Assist team members with daily duties as needed.
• Performance Management of Patient Access Team * Serves in system administrator roles for Insurance Payers, Kronos, DCR tracker and other systems as needed. * Serve as a subject matter expert to the Patient Access department for area assigned by leadership. * Act as a go-to person for other departments and assist them with their Patient Access questions and concerns. * Provide appropriate training to providers and other departments for assigned area. * Have basic knowledge of all tasks of the Patient Access department and assist the staff when needed. * Monitor reports and data to ensure assigned area is meeting department goals and key performance indicators. * Assist with physician questions, suggestions and complaints. * Monitor equipment to assure proper functioning. Contact appropriate department to repair equipment when needed. * Actively participates in any system assigned Patient Access teams/meetings.