**Job Details**

**IS Support Specialist**

**Requisition #:** 22-029

**Location:** Downers Grove, IL 60515

**Category:** Information Technology

**Service Line:** Administrative

**Position Summary****:** Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to requests for technical support from multiple sources. Documents, tracks and monitors the problem to ensure a timely resolution.

**Essential Duties:**

* Provides exceptional customer service in a friendly and timely manner to all internal and external customers

* Troubleshoots service requests over the phone, in person, or by using remote control tools

* Installs and configures computer hardware, peripherals, and software as needed

* Repairs hardware or schedules repair with appropriate third parties

* Records and monitors service requests in a ticketing system

**Position Requirements & Competencies:**

* College degree, certification, or one year experience in a related field is preferred

* Works with minimal guidance and supervision

* Familiar with common hardware and software used in an office environment

* Prioritizes tasks and manages time with strong multi-tasking skills

* Excellent judgment and decision-making skills

* Willing to take on and learn additional duties as needed

* Able to rotate working weekly late shifts and on call (nights, weekends and holidays) shifts

* Travel up to 25%

*Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*

*This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*