Job Description: Customer Service-Oriented HVAC Technician

Company Overview: Upstate Energy is a leading provider of HVAC services in the region. We take pride in delivering top-quality heating, and air conditioning solutions to our diverse clientele. Our mission is to exceed customer expectations through outstanding service, technical expertise, and a strong focus on customer satisfaction. As we continue to expand our operations, we are seeking a highly skilled and customer service-oriented HVAC Technician to join our team and play a pivotal role in delivering exceptional service experiences to our valued customers.

Position: HVAC Technician - Customer Service Oriented

Job Summary: As a Customer Service-Oriented HVAC Technician at Upstate Energy, you will be responsible for delivering first-rate HVAC services while prioritizing exceptional customer interactions. Your expertise in HVAC systems and your dedication to providing outstanding customer experiences will be vital to our success in building lasting relationships with our clients. If you are a motivated individual with excellent technical skills and a passion for delivering exceptional customer service, we invite you to join our team and be a part of our commitment to excellence.

Responsibilities:

• Perform installations, repairs, and maintenance tasks for heating and cooling systems with precision and efficiency.
• Troubleshoot and diagnose heating and cooling system issues accurately, offering effective solutions to customers.
• Schedule and prioritize service calls based on customer needs and appointment availability.
• Interact professionally with customers, actively listening to their concerns, answering questions, and ensuring their satisfaction throughout the service process.
• Provide transparent estimates for HVAC services, clearly explaining all work to be performed, associated costs, and any additional recommendations to the client.
• Utilize technology and company tools to manage service orders, track inventory, and maintain customer records.
• Coordinate with the customer service team to streamline appointment scheduling, follow-up on service requests, and ensure prompt issue resolution.
• Uphold safety standards and industry regulations, adhering to all codes and guidelines while performing HVAC services.
• Stay up-to-date with the latest HVAC technologies, industry trends, and best practices to enhance service quality and efficiency.
• Maintain a professional appearance and demeanor, representing Upstate Energy's commitment to excellence in all customer interactions.

Requirements:

• Proven experience as a heating and cooling technician, with a minimum of 3 years in the field.
• High school diploma or equivalent; HVAC certification or relevant trade license is preferred.
• Extensive technical knowledge and expertise in heating and cooling systems, including installation, repair, and maintenance.
• Excellent customer service and communication skills, with the ability to interact positively with diverse clients.
• Strong problem-solving abilities and the capability to think on your feet to address unexpected challenges.
• Detail-oriented and well-organized, ensuring accurate record-keeping and timely completion of service tasks.
• Valid driver's license and a clean driving record.
• Physical ability to lift heavy equipment, work in confined spaces, and perform manual labor as required.
• Flexibility to work occasional evenings or weekends to accommodate customer needs.
• Commitment to upholding safety protocols and maintaining a safe working environment.
• Positive attitude, team player mentality, and a genuine passion for providing outstanding customer experiences.

Benefits: Upstate Energy offers a competitive compensation package, including salary, performance-based incentives, and benefits such as health insurance, paid time off, and opportunities for professional development. Join our dynamic team of customer service-oriented HVAC technicians and contribute to Upstate Energy's reputation as the premier HVAC service provider in the region.

Job Type: Full-time

Pay: $23.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• Company truck
• Fuel card
• Health insurance
• Paid time off
• Tools provided

Schedule:

• 5x8
• 8 hour shift
• Day shift
• On call
• Overtime

Supplemental pay types:

• Bonus opportunities
• Overtime pay
• Tips

Education:

• High school or equivalent (Required)

Experience:

• HVAC: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Modena, NY (Preferred)

Work Location: In person