Job Description :

Pay Range : $27.85hr - $32.85hr

Responsibilities :

• Support across the order-to-cash process as well as other inquiries including but not limited to capital equipment service, warranty status checks, product support and / or other commercial troubleshooting.
• Act swiftly and effectively to resolve various inquiries in cooperation with the supervisor and other team members if required.
• Manage open order reports and work cross-functionally with global business service teams (i.e. credit, collections, master data, customer service, etc.

as well with divisional teams (i.e. supply chain, sales, marketing, etc.) to drive resolution.

• Develop and use a process to record the frequency of tasks / inquiries, time to resolution, and teams involved in driving toward resolution.
• Identify areas of opportunity for process improvement.
• Monitor inventory supply status and manage global constraints as they arise; this will include planning and executing communication, substitution, and allocation strategies as well as executing on scrap mitigation strategies.
• Support the development of a product information management (PIM) system by collecting and providing marketing inputs and reviewing associated documents.
• Manage product hierarchy creation.
• Support product demo request process and fulfillment.
• Support new customer onboarding and training for clinic workflow solution.
• Support demand planning and forecasting.
• Assess sales rep inventory carry model.

Qualifications :

• 2-year degree, along with 3 years of related experience.
• Strong interpersonal skills including relationship building and a focus on customer service.
• Strong written and verbal communication skills.
• Problem-solving with a dedication to understanding customer needs and delivering efficient solutions.
• Strong organization skills and / or project management ability.
• Proficient with Microsoft suite of tools (Excel, PowerPoint, Word, Outlook, and Teams).
• Flexible and open-minded.
• Able to work under pressure with a positive and professional demeanor.
• Ability to execute independently.
• Attention to detail.
12 hours ago