People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. ~Tony Davis, President

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Proficiently handle incoming mail and route it to the appropriate parties, attaching relevant files for the employer's attention.
• Effectively manage communication, screening incoming calls and correspondence, and responding independently when possible.
• Provide valuable assistance to the Director in coordinating contractors for scheduled projects, ensuring seamless operations.
• Skillfully schedule routine vendor maintenance tasks and facilitate smooth communication with vendors, ensuring timely service delivery.
• Expertly coordinate and arrange meetings, including preparing detailed agendas, reserving facilities, and accurately recording minutes.
• Maintain meticulous records of staff uniforms, conducted regular inventory checks, and efficiently coordinated replacements and repairs.
• Efficiently create and maintain database and spreadsheet files, enabling easy access to important information.
• Facilitate clear communication between the department and contract labor vendors under the Director's guidance, fostering productive relationships.
• Provide a monthly linen inventory count to the Accounting department, contributing to accurate financial reporting.
• Meticulously manage all purchase orders for the Housekeeping Department, obtaining approvals, processing invoices, and tracking materials.
• Assist in the smooth closure of the accounting period, carefully balancing departmental expenses with the general ledger, providing backup for budget variances, and preparing accruals for the next period.
• Ensure a well-stocked and organized office environment by efficiently ordering and maintaining office supplies and arranging equipment maintenance.
• Professionally interact with hotel management when the Director is absent, demonstrating proficiency in specific software systems (e.g., FSPMS) to support management tasks.
• Act as the reliable point of contact for all deliveries, meticulously verifying counts, signing receiving documents, and following proper accounting procedures.
• Maintain excellent office organization, including efficient file management and managing a busy multi-line phone system to facilitate smooth operations.
• Assist with various tasks related to wait rooms, staff check-out, and other assigned responsibilities, offering seamless support to the department.
• Collaborate with the Director and Managers to fulfill special requests or needs from sales and catering departments for events like conventions or weddings, ensuring exceptional service delivery.

SCHEDULE: Monday-Friday 8-5PM

Our Benefits Include:

Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
401K with Company Match
Employer Paid Life Insurance
Complimentary Employee Assistance Program
Paid Time Off to include Vacation, Personal, Sick, & Holidays
Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
Tuition Reimbursement Program
PCH University & Professional Development Series
Associate Referral Program

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.