ABSTRACT OF THE POSITION:

Under the supervision of the ERSEA Manager, the ERSEA Coordinator's, primary function is to ensure that enrollment is at capacity and compliant with State and Federal program regulations. This position is also responsible for determining eligibility, recruitment, selection, enrollment, and attendance of families.

RESPONSIBILITIES/DUTIES (including but not limited to):

• Interprets and explains childcare eligibility criteria, policies, and procedures
• Works with families from application to enrollment and throughout their enrollment
• Determines family eligibility based on contract requirements
• Maintains application folders, documents conversations, and enters family information in the database
• Assists staff and families with certification and income verification issues
• Conducts enrollments, monitors application processing, and attends meetings as necessary
• Addresses and resolves ERSEA-related complaints and provide guidance to staff
• Prepares correspondence and translates English forms to Spanish when needed

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

• Requires prolonged periods of concentrated attention to detail, and occasional standing, walking, kneeling, reaching, stooping, or squatting.
• Involves lifting, carrying, pushing, pulling, or moving objects weighing up to 50 pounds with or without material handling equipment.
• Requires manual dexterity to use office equipment including but not limited to copiers, computer keyboards, and phone keypads.
• Involves face-to-face, telephone, or virtual communication and must have adequate hearing and speaking ability.
• Requires driving a personal or company vehicle for off-site meetings and events.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education & Work Experience
  • High school graduate or equivalent is required.
  • Three (3) years of family/community service work experience is necessary.

• Preferred
  • Bilingual (English-Spanish) speaking and writing skills preferred.
  • At least 25 years old to drive program participants including families with small children to off-site or on-site events as needed (per insurer’s guidelines).

• Skills & Abilities
  • Knowledge of Community Resources and Referrals.
  • Knowledge of Head Start Policies and Procedures Performance Standards.
  • Must be at least 21 years old, have held a driver's license for at least 3 years, and maintain a valid driver's license throughout employment.
  • Familiarity with operating standard office machines and basic to intermediate knowledge of Microsoft Office programs (Word, Excel, and Outlook).
  • Excellent customer service skills, including answering phones and greeting the public in a friendly and courteous manner.
  • Self-sufficient in performing assigned duties, identifying and recommending solutions, and applying policies and procedures within the limits of authority.
  • Demonstrates discretion and tact when interacting with supervisors, officials, employees, and the public.
  • Possesses excellent communication skills and maintains a positive, open, and objective attitude toward others.
  • Able to speak clearly and write legibly using the English language.
  • Maintains the confidentiality of incoming paperwork.
  • Other requirements include acquiring CPR/First Aid training, Live Scan Fingerprinting, negative TB results, physical, and passing drug/alcohol testing.

Wage (dependent upon education & experience)

• Coordinator I
  • $42,619.20 Annual Wage
  • $1,639.20 per Pay-Period
  • $20.49 per Hour

• Coordinator II
  • $43,804.80 Annual Wage
  • $1,684.80 per Pay-Period
  • $21.06 per Hour

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplementary Benefits
• Employer Paid Life Insurance
• Employer Paid Short-term and Long-term Disability
• PTO with Accrual Starting at Hire
• 401(k) with a match
• COVID Paid Sick Leave
• 10 Paid Holidays
• Hardship Assistance Fund
• Employee Assistance Program (EAP)
• Wellness Programs