Reports to : Restaurant Manager

Major areas of responsibility / supervision include, but are not limited to :

• Assisting the Department Manager in the development, implementation and maintenance of quality service standards
• Ensuring food and beverages are being served in a professional and timely manner
• Monitoring associates' schedules and monitoring all TIPS
• Monitoring set up and maintenance of department to ensure all side work is complete.
• Ensuring all associates are training on Hilton Standards and Crescent Standards
• Attend meetings as needed on behalf of the Departmental Manager
• Interacting with guests to ensure a positive guest experience; attending daily pre-meal meetings
• Conducting ongoing service training of department associates and assisting in the completion of daily shift reports
• Must be able to open restaurant at 6am.
• Must have open availability to include weekends and holidays a must

Qualifications :

• Minimum of two years' experience in customer service
• Minimum of two years' experience in Food and Beverage
• Excellent telephone etiquette
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly adapt to effectively using new software products
• Must be dependable and available to work within the resort in the AM, on weekends, nights and / or holidays based on business demands
• College degree preferred
• Minimum of one-year experience in a food and beverage supervisory
• Current TIPS certification required

PHYSICAL REQUIREMENTS

Must be able to stand and exert well-paced mobility for up to 8 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

Must be able to lift up to 15-40 lbs. on a regular and continuing basis. Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks.

Must have finger dexterity to be able to operate office equipment

Pay Range : $21-$23 per Hour Based on Experience

Application Deadline : June 30, 2024, or until the position has been filled.

Full Time Position Benefits

• Medical, Dental, and Vision Insurance
• Hotel Discounts
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match
• And More!

NOTE : This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.

Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.

Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise;

each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)