Job Summary:
iHerb is searching for an experienced, self-motivated Global Social Media Manager to re-imagine our social media strategy and social shopping capabilities. The position reports to the Director of Brand and Content and is seeking a social media maven with a strong understanding of eCommerce marketing strategies who can work cross functionally to support multiple business objectives. As a leading health and wellness eCommerce retailer, our aim is to empower our customers to make healthier choices and enrich their lives through quality health and wellness products.
Job Expectations:

• Developing and implementing iHerb's global social media strategy
• Collaborating with our marketplace team to accelerate TikTok and Meta shopping growth
• Owning and managing the social media campaign planning, content calendar, and platform-specific activities
• Collaborating with cross-functional teams at iHerb to design and execute market-specific campaigns
• Managing relationships with multiple global external social media agencies and partners
• Ensuring brand messaging is consistent throughout all social media channels
• Evaluating emerging social media tools for potential incorporation into iHerb's business, marketing, and public relations strategies
• Serving as an internal champion for social media, advising on policy matters and ensuring employee practices align with guidelines
• Staying up-to-date with emerging social media trends and platforms that could present new opportunities

Knowledge, Skills and Abilities:
Required:

• Strong understanding of social monitoring and reporting tools space, such as Meta Business Manager, Sprout Social, and Bazaarvoice
• Excellent written and verbal communication skills
• Exceptional organizational and problem-solving skills, attention to detail, and proofreading abilities
• Comfortable working in a high-pressure, deadline-driven environment

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
• Advanced of knowledge of Google products, Google Drive and project management tools such as Asana

Experience Requirements:
Generally requires a minimum of 4-6 years' experience, preferably in a mid-to-large scale eCommerce company or marketing agency managing similar-sized campaigns
Education Requirements:
Bachelor's Degree in Marketing, Business or a related field, or a combination of education and equivalent work experience.
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The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company's 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company's policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
For more information on iHerb benefits, visit us at iHerbBenefits.com.
Anticipated Pay Scale:
$77,234-$147,446 USD
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb iHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185 countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer •Empower Our People •Be Entrepreneurial & Pivot Quickly •
Embrace Diversity & Inclusion •Strive for Simplicity
iHerb Benefits At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.