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Park Nicollet is looking to hire a Consumer Experience Specialist to join our Virtuwell team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
At Virtuwell we focus on providing a simple, fresh, empowering, approachable, and trusted experience for our consumers. This position is an essential role to achieving that vision. The primary focus is to provide a loveable Virtuwell experience to our consumers and providers during evening, weekend and holiday hours. This person will provide a single point of telephone and/or virtual contact within Virtuwell where consumers can obtain prompt and accurate support for the Virtuwell website and its associated services. This person will be the primary support resource for providers working the Virtuwell queue and is responsible for queue management by creating a partnership with providers through ongoing communication, support, and encouragement. By supporting both customers and providers this person is integral to ensuring we deliver a seamless experience 24/7. This position is 100% work from home and requires you to have a work location in which you can have privacy.
Required Qualifications:
Preferred Qualifications:
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
Full Time
Ambulatory Healthcare Services
$53k-70k (estimate)
01/13/2024
05/28/2024
healthpartners.com
FRIDLEY, MN
15,000 - 50,000
1957
JULIAN CHELBERG
$5B - $10B
Ambulatory Healthcare Services
The following is the career advancement route for Consumer Experience Specialist positions, which can be used as a reference in future career path planning. As a Consumer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Consumer Experience Specialist. You can explore the career advancement for a Consumer Experience Specialist below and select your interested title to get hiring information.