The Receptionist provides a variety of clerical functions that mainly involve answering of phones, greeting visitors to the office, scheduling closing appointments, prepare daily cash deposits, balance, code receipts, file and support to management and/or office staff. Assignments are generally routine in nature and are carried out in accordance with general work instructions and established office practices, procedures and precedents.

Job Duties and Responsibilities (Essential Job Functions)

Common activities are listed below: actual position responsibilities may vary. Please refer to manager or human resources for specific duties and performance expectations of the position.

1. Operate multiple-call telephone console and route calls to the appropriate person(s) or location; ensure callers are not on “hold” and unattended for long periods of time. Greet visitors; notify person(s) being visited. At all times, be at or close to receptionist area when guests are expected, or go to reception area immediately upon notification that guests are expected. Maintain the appearance of the reception area and other areas, as assigned. (50-60%)
2. Operate copy machines and fax machines when needed. Maintain correspondence and data files, packets and rosters; prepare routine reports; coordinate scheduling of meeting rooms; and assist associates and staff on an as needed basis. Responsibility to maintain the inventory of office and Marketing supplies for the office take out going FedEx envelopes to FedEx drop box at the end of the day and prepare outgoing mail. (0-20%)
3. Perform light computer work; typing of correspondence and other material from drafts; compose and type routine letters, notices, and other material using general terminology. May input listings into the MLS computer system. May act as a backup to other departmental positions when needed. May open and close the business office. (0-20%)
4. Maintain appointment schedules; provide detailed responses to information requests and refer them to the appropriate person(s). (0-15%)
5. Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. 

Qualifications

Education:

• High school diploma or equivalent.

Experience:

• 1 year clerical/administrative/reception experience.

Knowledge and Skills:

• Ability to handle multiple line telephone console with courtesy and professionalism.
• Ability to sit for long periods of time answering a busy telephone console.
• Strong personal computer and keying skills; proficient in Word and Excel. Typing speed of 45-60 w.p.m. preferred.
• Ability to work independently and to prioritize and handle multiple tasks and projects concurrently.
• Excellent customer service and interpersonal skills.
• Effective oral and written communication skills.

Equal Opportunity Employer