VCS is looking for Customer Service Operator for one of our clients at Bastrop,TX 78602.

Pay Rate: $16.00/ hour
Shift: Monday- Sunday (8:00 AM- 5:00 PM)

**Need to work every weekend and holidays**

Start Date: ASAP
End Date: 05/27/2026 (extendable)

Must Haves:
-One or more years of experience in providing customer service and answering a multi-line telephone.
-Driving License

Job Description
-Operates, receives and routes calls using a telephone and performs associated clerical work utilizing information systems for data retrieval. Greets and assists callers, determines the nature of callers' business and connects the call to appropriate staff. May serve as back up personnel to reception area desks. Operates a telephone to connect calls to appropriate staff.
- Makes a good first impression to customers by being responsive, friendly, professional and helpful.
- Performs clerical work associated with calls such as using an online directory and intranet web pages.
- Greets and assists callers, determines the nature of callers' business and provides appropriate information.
- Listens to customer and follows procedures set forth in handling customer concerns and/or complaints.
- Contacts service providers and repair personnel to report and resolve equipment trouble and service difficulties.
- Responds to a high volume of calls and interactions with employees.
- Provides support to employees for end-user voicemail password resets and conference call bridge set-up requests. Logs calls regarding these issues and actions taken into incident tracking system.
- Works in a team setting, sharing information and assisting others with calls. - Trains new staff and temporary workers on departmental operations and procedures.
- In the event of an emergency situation, may assist in coordination of building evacuation, staff notification or various other support duties. \requested by supervisor or management.

Work Environment:
Work hours are spent in an office environment
Work is confined to a particular work space which requires relief to leave

Physical Demands:
Work involves frequent finger/hand manipulation in using a keyboard, mouse and multi-line telephone

Thank You.
Shruti
Vish Consulting Services

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