Description

Fresh Food Associate Job Description

Department: Operations

Reports To: Store Manager

FLSA Status: Non-Exempt

STATEMENT OF JOB: Responsible for the proper, efficient, and safe operation of his or her shift, in such a manner as to ensure contributing to the increased profitability of the store.

PURPOSE AND NATURE OF THE JOB:

• Prepare food in accordance with Golden Pantry recipe guidelines, in compliance with food safety requirements, while ensuring customer satisfaction regarding food quality and presentation.
• Ensures food quality and safety standards are met through proper equipment cleaning, hygienic practices, and safe handling of food.
• Control waste, help to investigate and resolve food quality and service complaints.
• Clean, organize, stock kitchen area.

JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Proper, efficient, and safe operation of their shift, in such a manner as to ensure contributing to the increased profitability of the store.
• Observes work schedule as posted, unless a change is approved by Store Manager.
• Adheres to all City, County, State and Federal laws.
• Operates shift within company guidelines to achieve sales, profits, and maintain standards.
• Performs all duties in a safe, reliable manner.
• Completes an incident report for all employee/customer accidents or property damage on the premises.
• Completes shift change checklist according to guidelines.
• Records information as warranted in the store communication log
• Stays familiar with company manuals, bulletins, and other communications.
• Advises Stores Manager of any situations having an adverse effect on store operating performance.
• Prepares a shift change report at the completion of shift in accordance with company guidelines.
• Properly records all hours worked and signs timecard verifying all hours worked.
• Assures proper sale and accounting of all merchandise purchased during shift.
• Gives all customers prompt and courteous service.
• Maintains personal appearance according to guidelines in Employee Handbook.
• Wears company uniform and name badge while on duty.
• Greets all customers with a smile and friendly acknowledgment.
• Rings merchandise promptly, counts back change, offers receipt.
• Assists customers who need help.
• Reminds customers of specials, when appropriate.
• Expresses appreciation to all customers.
• Handles customer complaints according to company guidelines.
• Responsible for controlling cash and inventory on their shift according to company guidelines.
• Protects company assets at all times.
• Brings to the attention of Store Manager any damaged or spoiled merchandise discovered on their shift.
• Keeps coolers, store shelves and displays fully stocked and fronted at all times.
• Ensures the customer area is clean and supplies are fully stocked at all times.
• Keeps check-out counter clean and free of clutter.
• Uses correct pricing for all merchandise.
• Keeps store/floor clean at all times.
• Checks all refrigeration units for proper temperature.
• Cleans windows; doors; floors; shelves; counters; and gas pumps and checks pumps and hoses for leakage, as necessary.
• Contacts service department in the absence of store manager for any problem listed on the “after hours” maintenance list.
• Ensures that the standards of any operations within the store are met, including additional training that is required
• Follows established procedures for storing, preparing, cooking, displaying, serving and accounting for product during their shift.

DESCRIPTIONS OF MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS USED

Proper use of the following equipment: ovens, fryers, flat top grill, cook tops, hot holding equipment, cooking utensils such as knives, spatulas, ladles, pots, pans, coffee makers, refrigerators, ice machine, mops, buckets, prep table and sink, dustpan, towels, broom, and chemicals.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Retail sales preferred
• Excellent organizational, time management, and multitasking skills
• Superior customer service skills
• Basic math skills sufficient to complete orders, calculate inventory, and manage cash registers

PHYSICAL REQUIREMENTS

• Work that primarily involves sitting/standing.
• Medium work that includes moving objects up to 20/50 pounds.
• Adjusting or moving objects up to 20/50 pounds in all directions.
• Repeating motions that may include the wrists, hands and/or fingers.
• Remaining in a stationary position, often standing for prolonged periods.
• Ascending or descending ladders, stairs
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

The duties and responsibilities listed are comprehensive but not all-inclusive. It is expected to complete all other duties as assigned.

Requirements

QUALIFICATIONS To perform this job successfully, an individual must be able to perform the essential functions and duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.