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The Facility Solutions Associate is responsible for the business operations of an assigned client contracted service territory. This position provides field support including training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.
ESSENTIAL FUNCTIONS
Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services determine pricing, staffing and logistics.
Manage all Contractor relationships including Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Ensure adequate (internal and external) staffing needs to service clients.
Promote the sale of, procure and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wides CRM to perform client inspections, adding extra charges, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit As. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
Communicate client survey responses to the Director of Operations and Contractors.
Develop and implement a plan to resolve any client complaints or deficiencies in service and actively monitor compliance.
Assist Accounting in collecting clients past due invoices and payment invoices for Contractors.
Benefits
Health insurance
401(k)
Paid time off
Dental insurance
Vision insurance
401(k) matching
Life insurance
Cell phone reimbursement
Flexible schedule
Flexible spending account
Health savings account
Full Time
$98k-127k (estimate)
06/06/2024
06/24/2024
www.citywidefranchise.com
Lenexa, Kansas
50 - 100
Brady Baxter
$10M - $50M
Business Services
Founded in 1961, City Wide has become synonymous with building maintenance in its home Kansas City market and the 50-plus U.S. regions where it has grown through franchising since 2001. A single-source solution for all building maintenance services, City Wide partners with independent contractors to give clients access to dozens of interior and exterior services. City Wide simplifies the maintenance matters that mean most to building owners, operators and management companies, easing the time, stress and resources typically required to oversee an entire facility.
The following is the career advancement route for Facility Solutions Manager positions, which can be used as a reference in future career path planning. As a Facility Solutions Manager, it can be promoted into senior positions as a Facilities Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Facility Solutions Manager. You can explore the career advancement for a Facility Solutions Manager below and select your interested title to get hiring information.