2 Client Solutions Coordinator Jobs near me
SORT BY
G
F
Client Solutions Coordinator
$68k-87k (estimate)
Full Time | Wholesale
Just Posted
GMED North America is Hiring a Client Solutions Coordinator Near Rockville, MD
Join the GMED team today and work on the frontier of Medical Device Innovation!Location(s): Hybrid (on-site two days per week, Rockville, MD office)
Reports to: Business Development Manager
Division: Business Development Department
Position Classification: Non-exempt, Full-Time
Fields: Medical Device, In Vitro Diagnostics – Healthcare
Ref: MD-GMED-110-21-04
Job DescriptionThe Client Solutions Coordinator’s main mission is to ensure the client retention and satisfaction in coordination with GMED NA stakeholders, in addition to upselling and promoting additional services in order to meet the existing client business expectation, and secure revenue. This mission encompasses several tasks such as building long lasting client relations, ensuring top notch prompt service, and processing commercial offers as well as a variety of tasks providing account management support and project coordination to reach the department and company goals.
Essential FunctionsThe successful candidate will comply with GMED NA procedures, processes policies and actively of the 2 main core missions:
Client Solution providers:
Required Education and Experience:
GMED North America is the US subsidiary of GMED, a leading Certification Organization, a distinguished Notified Body (CE0459) Authorized to act under European Regulation (EU) 2017/745 on medical devices, European Directives 90/385/EEC, 93/42/EEC, 98/79/EC and Regulation n° 722/2012 on products utilizing tissues of animal origin, GMED certifies a vast range of medical devices and in vitro diagnostic medical devices. An Auditing Organization recognized by the MDSAP Regulatory Authority Council. We serve the Medical Device Industry with offices in Europe and the United States.
Our goal is to provide the best in Product Certification and Quality Management Services for medical device manufacturers worldwide. At GMED North America, we strive to the highest standards of professionalism, competency, work ethic, and customer service. All our employees are the cornerstone of this process because their work directly influences GMED North America's reputation.
Aside from our expertise with due diligence, we pride ourselves in our diverse workforces, with employees from different parts of the world.
Our Values:
We offer a competitive benefits package including group-sponsored health, dental, and vision coverage, short-term and long-term disability, a 401k plan, company-paid life insurance, paid holidays, a commuter benefits program for public transportation, internet stipend, and a time off program providing our employees with a great work-life balance. We offer growth opportunities within the organization. There are a lot of opportunities and employees are able to apply and move into different roles within the company. We have numerous success stories, and we want you to be one of them.
GMED North America is an Equal Employment Opportunity Employer, committed to a diverse, inclusive, and healthy work environment with a unique culture.
You are strongly encouraged to submit your resume.
We look forward to hearing from you!
Reports to: Business Development Manager
Division: Business Development Department
Position Classification: Non-exempt, Full-Time
Fields: Medical Device, In Vitro Diagnostics – Healthcare
Ref: MD-GMED-110-21-04
Job DescriptionThe Client Solutions Coordinator’s main mission is to ensure the client retention and satisfaction in coordination with GMED NA stakeholders, in addition to upselling and promoting additional services in order to meet the existing client business expectation, and secure revenue. This mission encompasses several tasks such as building long lasting client relations, ensuring top notch prompt service, and processing commercial offers as well as a variety of tasks providing account management support and project coordination to reach the department and company goals.
Essential FunctionsThe successful candidate will comply with GMED NA procedures, processes policies and actively of the 2 main core missions:
Client Solution providers:
- Provides excellent service to GMED NA’s clients by building a foundation of trust with impartiality.
- Answers to client business request and/or issue with responsiveness and adapted solution in coordination with GMED NA stakeholder.
- Addresses and/or reports any requests related to client satisfaction to the direct supervisor and according to the procedures.
- Identifies and translates client needs into actionable items by offering options as provided by the department’s suite of processes and services.
- Promotes and coordinates additional services based on the client’s needs.
- Follows-up proactively with clients regarding any additional services request or issue in order to guarantee an excellent quality of service to the client.
- Maintains the databases and client information updated at all times on the local and HQ databases.
- Drafts, reviews, record proposals, sends to clients, and monitors proposals’ status regularly in databases to guarantee their validity and accuracy.
- Ensure all proposals signature ahead of service/certification processing.
- Communicates and coordinates with clients, certification project managers, and other stakeholders internally to ensure files processing and see tasks through to completion.
- Conducts regular auditing of client files and represents the Business Development team for the organization of the filing system.
- Ensures an up-to-date status and archiving of the clients' files and electronic copies.
- Communicates workflow related alerts, errors, and upcoming deadlines.
- Assists with the coordination of digitalization project deliverables with other departments as needed.
- Ensures proper service follow up and closing according to the QMS procedures and accreditation requirements.
- Reports activities in a consistent and frequent fashion to identify trends, corrections and capitalize on strengths.
- Attends staff meetings and project reviews on a per-need basis with clear reporting on the production status.
- Ensures a swift turnaround on client's requests utilizing the necessary tools.
- Receives training and fills in as needed for designated colleagues during absence if needed.
Required Education and Experience:
- Bachelor’s degree or equivalent degree from an accredited U.S or foreign University.
- Experience in building long-lasting client relations, delivering results and project coordination and/or experience in a similar sales position required
- Excellent customer service experience required
- Excellent writing skills and communication skills
- Advanced MS Office skills (data analysis skills a plus)
- Authorized to work in the U.S
- Personable, active listening skills desired
- Able to deliver business success
- Strong client relations building skills
- Attention to detail with excellence in accuracy will be critical in job performance
- Possess interpersonal skills, both oral and written including the ability to effectively communicate with other employees and clients
- Excellent writing, editing and time management skills
- Tech savvy and comfortable with ERPs and databases
- Ability to handle confidential and sensitive information with the utmost professionalism
- Must be flexible and able to work independently and execute projects with minimal supervision
- Fluent English language skills essential (French a plus)
GMED North America is the US subsidiary of GMED, a leading Certification Organization, a distinguished Notified Body (CE0459) Authorized to act under European Regulation (EU) 2017/745 on medical devices, European Directives 90/385/EEC, 93/42/EEC, 98/79/EC and Regulation n° 722/2012 on products utilizing tissues of animal origin, GMED certifies a vast range of medical devices and in vitro diagnostic medical devices. An Auditing Organization recognized by the MDSAP Regulatory Authority Council. We serve the Medical Device Industry with offices in Europe and the United States.
Our goal is to provide the best in Product Certification and Quality Management Services for medical device manufacturers worldwide. At GMED North America, we strive to the highest standards of professionalism, competency, work ethic, and customer service. All our employees are the cornerstone of this process because their work directly influences GMED North America's reputation.
Aside from our expertise with due diligence, we pride ourselves in our diverse workforces, with employees from different parts of the world.
Our Values:
- Commitment to Clients and Patients' safety
- Expertise
- Reliability
- Teamwork
We offer a competitive benefits package including group-sponsored health, dental, and vision coverage, short-term and long-term disability, a 401k plan, company-paid life insurance, paid holidays, a commuter benefits program for public transportation, internet stipend, and a time off program providing our employees with a great work-life balance. We offer growth opportunities within the organization. There are a lot of opportunities and employees are able to apply and move into different roles within the company. We have numerous success stories, and we want you to be one of them.
GMED North America is an Equal Employment Opportunity Employer, committed to a diverse, inclusive, and healthy work environment with a unique culture.
You are strongly encouraged to submit your resume.
We look forward to hearing from you!
Job Summary
JOB TYPE
Full Time
INDUSTRY
Wholesale
SALARY
$68k-87k (estimate)
POST DATE
06/12/2024
EXPIRATION DATE
07/10/2024
WEBSITE
lne-america.com
HEADQUARTERS
Bethesda, MD
SIZE
25 - 50
INDUSTRY
Wholesale
Related Companies
Show more
The job skills required for Client Solutions Coordinator include Customer Service, Attention to Detail, Time Management, Coordination, Communication Skills, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Solutions Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Solutions Coordinator. Select any job title you are interested in and start to search job requirements.
For the skill of Attention to Detail
E.D. SUPPLY COMPANY, INC.
Full Time
$46k-62k (estimate)
Just Posted
For the skill of Time Management
Antwerpen Clarksville Autopark
Full Time
$34k-44k (estimate)
2 Days Ago
Show more
The following is the career advancement route for Client Solutions Coordinator positions, which can be used as a reference in future career path planning. As a Client Solutions Coordinator, it can be promoted into senior positions as an Administrative Assistant IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Solutions Coordinator. You can explore the career advancement for a Client Solutions Coordinator below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
