Job Summary

Working under the general supervision of the Director of Patron Services, the Patron Services Manager, coordinates and manages the public lobbies and public gathering areas for Sobrato Hall, Hammer4, and all additional event spaces, including outdoor special events, special event planning and coordinating with Hammer clients. This position recruits, hires or engages, trains and oversees the many staff and volunteers who make up the team providing safety and ushering to the Hammer, including ensuring safety and security in crowd management. Additionally, this position oversees public space operations and amenities and displays, ensuring professional presentation and clarity to the patrons and public.

Key Responsibilities

• Serve as on-site manager for public assemblies with emphasis on service and safety, overseeing staff of ushers and ticket-takers. Collaborate with ticketing, production, marketing, and concessions to provide guests a high-quality experience. Collaborate with Front of House and other departments to complete any setups necessary
• Represent Hammer Theatre Center positively and professionally in interactions with the public and private event clients.
• Recruit, hire or engage, train, and schedule appropriate volunteers and staff to meet lobby, Sobrato Hall, Hammer4 and other performance and event space needs including events that occur on evenings and weekends
• Participate in Emergency Preparedness program
• Process new student hires and new volunteers
• Act as House Management shift lead when necessary
• Act as principal client representative for front of house requirements
• Schedule 3rd party patron concession services
• Oversee and manage 3rd party patron concession services with emphasis on service
• Ensure public spaces are professional and presentable
• Manage special events

Knowledge, Skills & Abilities

• Ability to interface with clients, patrons and colleagues in a professional, collegial manner
• Knowledge of theatre front of house operations
• Demonstrated knowledge and/or experience in developing a volunteer-based program
• General working knowledge of applicable university infrastructure, policies, and procedures
• Thorough knowledge of office methods, procedures, and practices
• Fluency in using standard office software packages
• Thorough knowledge of English grammar, punctuation, and spelling
• Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Able to identify deviations from applicable policies
• Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions
• Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data
• Work often involves front line contacts with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills
• Demonstrated competence in effectively presenting standard information in writing
• Demonstrated competence in understanding, interpreting, and communication procedure, policies, information, ideas, and instructions

Required Qualifications

• Completion of a high school program, technical/vocational program, or their equivalents
• Three (3) years of related work experience

Preferred Qualifications

• BA or BS or post-secondary education (or experience) in hospitality, service or retail industry
• Certificates and Training in First Aid/CPR, Stop the Bleed, Trained Crowd Management
• Minimum of two (2) years of related experience in hospitality, service or retail industry
• Experience with developing and maintaining volunteer programs

Compensation

Classification: Administrative Support Coordinator II
Anticipated Hiring Range: $4,584/month - $5,000/month
CSU Salary Range: $3,865/month - $6,336/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: June 5, 2024 through June 19, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).