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Assistant Director of Rooms
$94k-132k (estimate)
Full Time
7 Days Ago
Four Seasons Hotels & Resorts is Hiring an Assistant Director of Rooms Near Vail, CO
About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:Come alive with adventure in the heart of the Colorado Rockies. When the mountains are calling, Vail is like nothing on earth. Our Resort is situated at the front door of this history-rich village, steeped in pioneering spirit and untamed refinement, with legendary Vail Mountain just steps away. Come and celebrate the great outdoors with us – best experienced through our team’s passion and excitement for unparalleled adventure – then recharge in our award-winning Spa and cap off your days with an al-fresco swim under the stars.
Assistant Director of RoomsAbout The RoleThe Assistant Director of Rooms is an Assistant Division Head position that oversees departments in the Rooms Division. Recent housekeeping experience required with the ability to lead the team and make process improvements. Responsibilities include acting as the manager on duty in the hotel to resolve guest concerns, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. They will monitor the employee activities to ensure standards are being met and staff members are supported.
What You Will Do
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:Come alive with adventure in the heart of the Colorado Rockies. When the mountains are calling, Vail is like nothing on earth. Our Resort is situated at the front door of this history-rich village, steeped in pioneering spirit and untamed refinement, with legendary Vail Mountain just steps away. Come and celebrate the great outdoors with us – best experienced through our team’s passion and excitement for unparalleled adventure – then recharge in our award-winning Spa and cap off your days with an al-fresco swim under the stars.
Assistant Director of RoomsAbout The RoleThe Assistant Director of Rooms is an Assistant Division Head position that oversees departments in the Rooms Division. Recent housekeeping experience required with the ability to lead the team and make process improvements. Responsibilities include acting as the manager on duty in the hotel to resolve guest concerns, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. They will monitor the employee activities to ensure standards are being met and staff members are supported.
What You Will Do
- Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplinary action when needed.
- Ability to resolve customer complaints and handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Responsible for processing payroll and adhering to budgeted labor standards.
- Assures that financial goals are being met. Monitors and controls labor expense, and supplies/equipment expenses.
- The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
- Acts as the senior manager in the Rooms Division in the absence of the Director. Assists the Director of Rooms in forecasting and budgeting of revenues and expenses for all departments in the Rooms Division.
- Minimum 5 years of management experience in Rooms Division, 2-3 years experience in Housekeeping and Laundry, previous Department Head experience preferred.
- Must have working knowledge of computers and systems, previous hotSOS, REX, ADP and Birchstreet experience preferred.
- A proven record of scheduling staff and completing payroll records and reports in accordance with budgeted guidelines.
- Thorough knowledge of luxury resort standards preferred.
- Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Prefer bilingual in Spanish.
- Salary range: $90k - $100k annually
- Eligible for Performance Base Annual Incentive Plan (10% Target)
- Winter Season Lifestyle Benefit
- Merchant Pass and Eco Passes Available
- 401k participation with company matching program
- Competitive Benefits: Medical, Dental and Life Insurance
- Complimentary Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
- Free shift meal prepared by the culinary team
- Complimentary dry cleaning of uniforms
- Be yourself and become a member of a work family that cares about you and invests in your development.
- Master your craft here and abroad!
- Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.
- This is a full-time position.
- A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.
- http://fourseasons.com/vail/phots-and-videos//
- We Are Four Seasons Video
- http://jobs.fourseasons.com/
- https://www.linkedin.com/company/four-seasons-hotels-and-resorts
- https://www.facebook.com/FourSeasonsJobs
- https://twitter.com/FourSeasonsJobs
Job Summary
JOB TYPE
Full Time
SALARY
$94k-132k (estimate)
POST DATE
05/22/2024
EXPIRATION DATE
07/09/2024
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