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About HigherRing:
We are the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. HigherRing is B Corp and Climate Neutral certified as well as a 1% for the Planet member.
Role Responsibilities:
Client Specialists work directly with clients to support their growth and operations by performing a variety of standardized operations, sales, and marketing tasks as well as unique project tasks. Our clients are mostly in CPG/eCommerce, IoT, wellness, education, travel/tourism, and clean energy spaces. The work HigherRing performs for our clients may be a one-person representation or it may be a team representation.
We depend on our Client Specialists to be positive and energetic self-starters and problem solvers who are comfortable taking the initiative and exercising their own judgment in the performance of client tasks which may include (depending on the client and industry):
In all aspects of a Client Specialist’s daily work, we expect that they will foster an environment that is engaging, supportive, and thoughtfully straightforward. We expect our Client Specialists to always treat the client partnership with respect and professionalism, including doing any research in advance of proposing any solution or answering client questions. We also expect our Client Specialists to use their unique insight into the client’s business to think creatively about any possible ways to propel the client’s business forward.
The Client Specialist must diligently document their work with the client, including updating new processes or changes to existing processes.
Further Details:
Client Specialists meet with HigherRing management regularly to talk through challenges and opportunities around work. The Client Specialist will prepare for these meetings by being ready to discuss pertinent topics such as:
Project statuses
Client issues
Opportunities for client improvement
Client Specialists also participate in client calibration calls.
They are always proactive and are good communicators - responsible for keeping the client relationship worthwhile for both the client and HigherRing and for escalating to HigherRing management, in a responsible manner, if the relationship becomes strained.
Client Specialists serve as escalation point persons for difficult customer or user interactions and may need to dive deep into customer situations or propose customer solutions for excellent customer service to clients.
The Client Specialist will work closely with team managers to craft knowledgebase articles and/or client documentation so that the work may be performed by other team members in their absence.
The Client Specialist may also be asked to partner with the marketing team to write articles or content about the best way to do specific pieces of work based on their experience.
Perform other duties as requested.
Qualifications and Requirements:
Keen problem-solving skills, and the ability to think on your feet
Strong active listening skills
Ability to use and model positive language to help customers and clients know that they are being heard and that their problems will be solved
Stamina in problem-solving, and the ability to maintain a positive attitude even on a tough day
Computer skills, including familiarity using multiple browsers, tabs, window navigations and instant messaging tools. Experience with CRM systems and AI is a bonus
Fluency in oral and written English; second language is a plus
Dedicated and dependable work ethic
Quiet, distraction-free workspace in your home that includes a door that closes
Direct connection from computer to router/modem via Ethernet cable (no satellite or wireless Internet (WiFi))
Strong and consistent Internet bandwidth: 50 Mbps download speed and 5 Mbps upload or faster from a reliable provider
HigherRing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender expression, sexual orientation, age, national origin, disability, marital status, or military status, in any of its activities or operations.
Further, we are looking for people who want to use their power for good and we advocate as a business for pro-social/inclusive policies with elected officials and to bring awareness to our team. We believe in a woman's right to choose, that everyone deserves to be able to easily vote, that guns should be regulated with at least the same laws applicable to car ownership (licensing and insurance), that we should be vaccinated and wear masks during a pandemic, that white supremacy is a past and growing problem, that humans are responsible for climate change and that it presents a clear and present danger to life on this earth. If those concepts don't align with your worldview, we may not be the employer for you.
Our Benefits Package Includes:
NOTE:
Currently, we are able to hire in the following 31 states only. Please only apply if you live in and would be working from one of these states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Michigan, Mississippi, Missouri, Nevada, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wisconsin.
Ready To Take The Next Steps?
Visit our Careers page at HigherRing Careers to take the first steps!
Please be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter! (We can’t consider you without all three submissions).
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Full Time
$51k-62k (estimate)
06/09/2024
06/22/2024
higherring.com
San Francisco, CA
<25
The following is the career advancement route for Client Specialist positions, which can be used as a reference in future career path planning. As a Client Specialist, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Specialist. You can explore the career advancement for a Client Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Specialist job description and responsibilities
They build and nurture strong personal relationships with clients.
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Perform other administrative duties as required to build business for clients.
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Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels.
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Monitors, documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction.
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Assist in the creation and maintenance of user and procedural documentation.
04/02/2022: Laramie, WY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Specialist jobs
A good client specialist always consistently deliver a high level of service to achieve and maintain high client and broker satisfaction levels and support client and member retention.
04/15/2022: Elkhart, IN
The number one skill you need to excel in customer service is problem-solving.
02/28/2022: Macon, GA
Client Specialist need to show that they are perfectly capable of talking about your product.
03/19/2022: San Diego, CA
Client specialist need a customer focus and should be willing to bear any situation to make sure the customer remains happy with your service.
03/28/2022: Savannah, GA
There are many different skills required to be considered qualified as a Marketing Specialist.
03/25/2022: Huntsville, AL
Step 3: View the best colleges and universities for Client Specialist.