"Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job!"
Grade 17
About Republic Bank
Republic Bank's values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for I nnovate for the Future, M ake it Easy, P rovide Exceptional Service, A cknowledge & Celebrate Success, C ommit to Caring and T hrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It's one of the reasons we've been named as one of the Best Places to Work in Kentucky for the last five years! For more information about the company, please visit www.republicbank.com.
POSITION PURPOSE AND OBJECTIVES:
The Director of Technical Operations is responsible for the oversight, control and implementation of the technical aspects of our third party relationships. This position assists in developing systems, processes and procedures for the Bank to improve its speed to revenue. The Director of Technical Operations has an understanding of industry standards and transforms this into internal controls with monitoring tools, CRM enhancements or with specifications to business relationships. In addition, this position develops and maintains technical solutions to strengthen the communication process with our business relationships and improve the flow and tracking of materials, issues, and other items of interest. This position also has a liaison responsibility with other Bank departments, including, but not limited to Accounting and Mainframe. In this capacity the position coordinates the onboarding and reconciliation of the financial operations of our business relationships. Oversees Risk Management functions to include operational audits of participating 3rd parties and the operational aspects of funds movement and 3rd party quality control.
MINIMUM QUALIFICATIONS:
Minimum of 10 years management experience required.
Minimum of 10 years technical specification experience required.
Proficiency in Microsoft Office products and internet applications.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Maintain oversight and third-party relationships with various Tax Software Partners, Republic Payment Solutions (RPS) and Republic Credit Solutions (RCS) program managers that includes the development of detailed specifications, coordination of testing timelines and scope, and ensuring excellent communication and response to partner technical issues. Evaluate and improve the RPG oversight programs of all significant third-party programs including reporting and tracking of all issues.
Through implementation of platform and artificial Intelligence technology process improvements, relationship experience or marketing, surface or expand opportunities for material growth in the RPG business lines.
Act as subject matter expert between the business groups and technical functions for the CRMs, and third-party interface tools.
Develop and enhance tools that can be used by the third-parties to improve the process for collateral submission, issue tracking and other items of importance between parties.
Improve speed to revenue by enhancing technology to expedite the business relationship on-boarding process.
Create internal and external standard requirements and aid in the implementation of all business rules.
Provide oversight on the documentation process to make sure business requirements are sufficient for programming.
Evaluate and improve the financial reconciliation process to eliminate accounting manual work and prepare RPG for future growth opportunities.
Ensure technology resources are prioritized to prevent the over allocation of resources.
With new programs or new features coordinate RPG third-party testing. Ensure adequate documentation of testing is retained and meets regulatory expectations and the needs of all project stakeholders.
Coordinate TRS, RPS & RCS programs with third parties and key bank stakeholders, e.g., Accounting, Compliance and Legal.
Keep abreast of industry and regulatory issues to determine effect on system processes, procedures, and policies.
Analyze and streamline the daily processes and to gain efficiencies and automate any manual processes.
Coordinate new programs or enhancements with the Core Bank if there are impacts to the core systems or operations.
Know compliance responsibilities and particular requirements affecting your area of responsibility, incorporate these requirements into your business processes and procedures, perform ongoing monitoring and periodic self-assessments including reporting and corrective action as needed, and assure appropriate training to associates regarding these responsibilities and procedures.
Model and foster behaviors that support the Bank's values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
Willingly perform all other duties and projects as assigned.
INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED:
Excellent verbal and written communications skills for effective interactions with clients for problem resolution.
Ability to provide leadership through verbalization, actions and examples.
Goal oriented.
Ability to confidently make decisions in a stressful environment.
Ability to effectively work and communicate with user's, programming associates and software partners.
Requires a high energy level and strong sense of urgency.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.
SUPERVISORY RESPONSIBILITIES:
This position carries out supervisory responsibilities in accordance with the Bank's guidelines, policies and procedures and all applicable state and federal laws. Responsibilities include interviewing, hiring and the overall development of associates; coaching and mentoring while providing challenging opportunities to enhance career growth; planning, assigning, and directing work; setting expectations and appraising performance; recognizing and rewarding associates or recommending disciplinary action as appropriate; addressing complaints and resolving problems; and helping to build a positive team culture.
OTHER REQUIREMENTS:
Occasional out-of-town travel may be required.
Frequent on-site travel is required.
Flexible work schedule that will include some evenings and weekends.
Stay abreast of new developments, best practices, and statutory and regulatory changes.
**The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)