TECHEAD is celebrating over thirty years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us atTECHEAD.comor onGlassdoor.

Computer Service Technician

Louisville, CO

Contract to Hire

No C2C Candidates

Reporting to the Configuration Center Manager manages

the Advanced Exchange Team who work together to support our customer's technology

devices. The Advanced Exchange team handles technology repair

services, device management, and post-deployment support services for

customers.

Duties and responsibilities

Ability to work within a team structure

Able to take on advanced PC and engineering projects as needed.

Ensures customer satisfaction by responding to Service Requests in

a timely, accurate, and professional manner

Update tickets in the appropriate system, Inventory Control

Initiates escalation as deemed appropriate to ensure management

awareness of severe problems or calls that exceed documented

Service Level Agreements

Advanced knowledge of Customer standard products as defined

per engagement(training provided)

Advanced troubleshooting and resolution skills(Hardware/Software)

Solid interpersonal and communication skills

Measure project performance to identify areas for improvement

Assist with unloading, packing, and loading units as needed – some

lifting required

Additional tasks as deemed necessary by a manager to meet

business requirements.

Skills and Abilities Requested

Ability to work on multiple projects and prioritize appropriately

from direction provided by supervisor

Ability to analyze data and create reports necessary

Efficient interpersonal and communication skills

Efficient planning and organizational skills

Chrome OS & Windows OS

Ability to lift 50 pounds with no restrictions

Proficiency in Microsoft and Google application suites (Excel,

PowerPoint, Sheets, Docs, etc.)

Job Requirements

Minimum 3 years experience in customer service/relations.

Minimum 3 years experience in Troubleshoot and Repair.

5 Panel Drug Screen required for the position

High School Degree/GED required; College degree preferred

Valid driver’s license (if applicable to position)

REQUIRED

Offers are contingent on background check results which include credit

check, driver’s license check, and Educational, Employment, and

Certification verification.

We take pride in helping our customers

solve business and IT challenges domestically and internationally. We have

offices in Canada, and China as well as 18 domestic offices. We are among

the elite ranks of companies with an ISO 9001:2015 Certified Quality

Management System since January 2010 and is certified in eight separate

corporate locations.

Equal Opportunity Employer

TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.