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About Jiko
Jiko is a revolutionary new financial network, enabling companies – from multinational corporations to startups – to both store and move money, starting with the power of T-bills, made spendable. Securely stored at the biggest custody bank in the country, cash is put directly into T-bills with on-demand liquidity. Jiko combines the stability of an established national bank with the modernity of an integrated technology stack. Jiko is in growth mode and looking for persevering individuals to bring quality and simplicity to all areas of the organization.
As a member of the Jiko Operations team, you’ll be expected to contribute in various aspects of our day to day production. The role’s main responsibility will be to represent Jiko to potential and existing members and partners of the platform by providing a positive customer experience that leads to improved client satisfaction. Outside of customer facing interactions, this role will also be expected to collaborate with other internal and external teams to provide the best outcomes for our members and partners.
Key Duties:
Qualifications:
- Degree in Finance/Business Administration
- Previous customer service experience in Finance/Fintech, preferably 2-3 years
- Strong interpersonal communication skills and writing skills
- Experience working with Zendesk, Jira, Slack, GSuite, and other technology platforms
- Able to learn and adapt to information and technology systems
- Acute attention to detail
- FINRA Series 7 and 63 license a bonus!
Additional Information
Jiko is working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Jiko is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently and fairly. We provide an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Full Time
$46k-57k (estimate)
05/31/2024
06/15/2024
jiko.io
NEW YORK, NY
<25
2016
Private
STEVE CALLANAN
$5M - $10M
Filmed Entertainment
Jiko is a fintech platform that offers automated investment management and financial advisory solutions for individuals and businesses.
The following is the career advancement route for Member Support Representative positions, which can be used as a reference in future career path planning. As a Member Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Support Representative. You can explore the career advancement for a Member Support Representative below and select your interested title to get hiring information.