35 Jobs
EchoPark Automotive is Hiring a Guest specialist Near Roseville, CA
Job Description
EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealership in Roseville, CA. The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle.
The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.
What You'll Do :
- Ensure the guest’s happiness and their likelihood to recommend EchoPark to others.
- At all times act as the owner of the company / guest communication. Own the guest’s concerns until you’ve resolved any issues and / or met the guest’s needs.
- Answer and return all guest phone calls and emails in a timely, friendly manner.
- Communicate with sales and recon departments.
- Schedule appointments.
- Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.
- Ensure repairs have met company standards and guest expectations.
- Work to create an outstanding culture of communication with the guest and team.
What We’re Looking For :
- Demonstrated customer service and attention to detail
- Experience in problem resolution
- Be transparent
- Take the high road
- Willingness to learn
- Take ownership
- Celebrate small successes
What We Offer :
- $20 per hour with monthly bonus potential
- Health, Dental and Vision Insurance
- 401k with a 4% company match
- Paid vacation
- Access to leadership and personal development programs
- Casual dress
All your information will be kept confidential according to EEO guidelines.
Last updated : 2024-06-08
Job Summary
Full Time
Consumer Services
$35k-45k (estimate)
06/09/2024
09/07/2024
echopark.com
COLORADO SPRINGS, CO
50 - 100
2014
$10M - $50M
Consumer Services
Related Companies
About EchoPark Automotive
Our Purpose: To deliver an experience for our guests and our teammates that fulfills dreams, enriches lives and delivers happiness. EchoPark Automotive is part of a Fortune 500 company that is transforming the way people shop for and buy vehicles. Our talented team works together to ensure we provide an experience unmatched by our competitors. By putting our teammates first and listening to their needs, we truly exemplify the Echo That mentality.
The job skills required for Guest specialist include Customer Service, Leadership, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest specialist positions, which can be used as a reference in future career path planning. As a Guest specialist, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest specialist. You can explore the career advancement for a Guest specialist below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
