POSITION:

The Assistant Studio Manager (ASM) will oversee second-shift studio operations from sales to servicing existing Members and will work in a collaborative fashion with the owners, instructors, and other team members to drive exceptional studio performance.

REQUIREMENTS:

· Ability to work a variety of shifts including daytime, evening and occasional weekends

· 2 years of retail/service/fitness sales and providing exceptional service to customers

· Execute sales process: call, text, and email prospects who have shown an interest in our studio and invite them to try a free-Intro class

· Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, via email and text

· Ability to excel in a fast changing, diverse environment

· Ability to recognize areas of improvement and make changes using good judgement

· An affinity and passion for fitness, wellness, and doing good things for people

· Solid writing and grammar skills

· Highly organized, proficient in data management, ability to prioritize and meet deadlines

· Professional, punctual, reliable, and neat

· Strong attention to detail and accuracy

· Trustworthy and ability to handle confidential information

· Ability to work harmoniously with co-workers, clients and the general public

· Proficiency with computers and studio software

DUTIES

· Maintain studio membership levels by providing a friendly face and excellent service to existing members in-person, on the phone, via email and via text

· Execute on sales processes, promptly following up to answer questions and onboard new members

· Lead generation at Grass Roots Marketing and Networking Events

· Execute on retention processes, promptly following up with members who have questions or issues

· Manage member services team coverage

· Directly coordinate with owners, ensuring that studio retail/products are stocked with accurate inventory counts

· Train and onboard new Member Services Associates

· Proficiency in Club Ready Studio Management Software

· Independently make decisions related to high level customer service

· Collect outstanding/past due balances

· Maintain cleanliness and organization of the Pilates Studio

· Enforce Club Pilates policies and procedures

· Ensure all forms, administrative supplies, and studio literature is stocked and visible

· Collaborate with owners to plan and execute studio member events, studio promotions, team building and community/networking outreach

· Any other duties as assigned

COMPENSATION & BENEFITS:

· This position offers a base salary; based on experience & performance

· Commission paid on sales

· Growth potential within the company

· Paid Time Off

· Free Pilates classes

COMPANY OVERVIEW:

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.

When you join our team, you will leave each day fulfilled knowing you are well compensated and working in a positive environment providing a service that your members are excited about and that helps them lead a better life.

Job Types: Full-time, Part-time

Pay: $40,000.00 - $55,000.00 per year

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person