Client Engagement Coordinator

Job Summary: We are seeking a dynamic and organized individual to join our photography studio as a Client Engagement Coordinator. The ideal candidate will be responsible for engaging with potential clients, following up on leads, and ensuring a seamless experience for our current clients. Additionally, they will be tasked with promoting our services to businesses and corporate offices through the distribution of photographer brochures.

Roles and Responsibilities:

Lead Engagement and Follow-up:

• Respond promptly and professionally to leads generated through the studio's contact form.

• Initiate and maintain communication to understand clients' photography needs.

• Schedule and coordinate appointments for potential clients.

Client Communication and Confirmation:

• Follow up with current clients to confirm the details of their session and ensure their expectations are met.

• Provide excellent customer service by addressing any queries or concerns clients may have.

On-site Outreach and Promotion:

• Develop and maintain a list of businesses and corporate offices as potential clients.

• Visit these locations to distribute photographer brochures and promote our headshot services.

• Build and maintain relationships with key decision-makers in target businesses.

Networking and Relationship Building:

• Attending local events, conferences, and networking opportunities to represent the studio and build connections in the community.

• Act as a brand ambassador to increase the studio's visibility and reputation.

Promotional Support:

• Collaborate with marketing efforts to create promotional materials and strategies.

• Assist in implementing promotional campaigns to attract new clients.

Administrative Support:

• Maintain accurate records of client interactions and transactions using our CRM system.

• Assist with general administrative tasks to ensure the smooth operation of the studio.

Qualifications:

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Previous experience in customer service or promotional activities is a plus.

• Familiarity with photography services is advantageous but not required.

• Ability to work independently and as part of a team.