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About :
Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives.
We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life.
Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership.
Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
Job Overview :
Be on the front lines of a store like no other. The GEL is highly present and involved on the selling floor, immersing self into the customer experience.
The GEL will interact in the moment with the customer, proactively anticipating their needs and creating opportunities to elevate the experience with the goal of creating the best possible customer experience and maximizing sales.
Highly interactive with both associates and customers, the GEL moves through the store constantly during the shift to gain total oversight of the selling environment, resolving spontaneous customer issues and adjusting resources to drive sales and service.
The GEL must be able to intercede, handle tough issues, make decisions, and quickly establish rapport with customers. The GEL reports to the General Manager.
Essential Functions :
Fueled by the Power of Relationships
Acts as a Role Model of Service. Greets all customers. Actively engages in conversation with customers, takes next steps appropriately (.
walks them to their destination, introduces them to a Sales Professional, answers questions about the store / events / policy).
greets them by name and acknowledges our appreciation for their business. Mentors associates on all store processes and procedures to ensure an outstanding customer experience.
Performs closing functions, not limited to register and equipment. Has 4-wall responsibility in the absence of other leadership members.
oIs the primary responder on call to facilitate overrides, address and resolve complaints, to respond to calls for coverage or support help.
Driven by our Desire to Win
Partners with the Sales Managers to ensure that lunches and breaks are taken appropriately. Reports coverage issues to management to address on-going staffing or scheduling issues.
Identifies and monitors key service impression areas to ensure that most critical areas are attended to even during times of minimal staffing.
Committed to a culture of Collaboration and continuous learning
redirects / coaches behaviors, recognizes and celebrates positive performance.
Shares observations of both positive and negative behavior. Embraces the opportunity to assist and empower associates in resolving customer issues.
Champion use of selling technology to support a seamless customer experience; deliver omnichannel competency by optimizing use of tools / following standard procedures.
Qualifications and Competencies :
Physical Requirements :
STORES00
Last updated : 2024-05-20
Full Time
Retail
$106k-152k (estimate)
05/21/2024
08/18/2024
bloomingdales.com
NASHVILLE, TN
7,500 - 15,000
1861
Private
EVAN DILLOW
$1B - $3B
Retail
The following is the career advancement route for Guest experience leader positions, which can be used as a reference in future career path planning. As a Guest experience leader, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest experience leader. You can explore the career advancement for a Guest experience leader below and select your interested title to get hiring information.
If you are interested in becoming a Guest Experience Leader, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Experience Leader for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Experience Leader job description and responsibilities
Use tech to create breakthrough customer experiences.
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Maintain records in line with current Legislation, in particular the Consumer Rights Act, Data Protection and Health and Safety.
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Participate in any personal development and training that is identified to help you carry out your role more effectively.
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Have good working knowledge of the workplace's procedures, guidelines and rules and ensure yourself and your staff work within them at all times.
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Meet the operating system for experience management.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Experience Leader jobs
Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need.
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Expertly handle guest concerns and know when it is appropriate to bring an issue to management.
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Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times.
02/26/2022: Kingsport, TN
Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app.
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Identifying potential areas of improvement and sharing these opportunities with management.
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Step 3: View the best colleges and universities for Guest Experience Leader.