Who We Are

The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you'll have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients' success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe.

General Summary

Do you thrive in an environment where each interaction is different and where no one day is ever the same? Are you up for frequently serving as the "face of our organization" as you help clients learn more about what CCL can offer them? Does setting the foundation for long-term business relationships and even helping close the deal all while providing great customer service sound exciting? Then this could be the role for you!

As a Client Development Associate, you will be an important member of our Customer Success team and an integral part of Global Marketing. You will need to be comfortable in handling multiple tasks within a contact center environment on a rotating basis, have excellent communications skills which can be used to reach out to prospects using different communications channels, assess their need(s), and then turn them into leads, opportunities and wins for the Center. As part of Customer Success, you will be a key contributor to the Center's revenue growth and client loyalty targets.

In collaboration with colleagues in Marketing and Sales, you will work with prospects and existing clients gaining a deep understanding of their Leadership development needs and identifying opportunities where CCL products and solutions will enable them to achieve their goals.

This position serves as the "face of our organization" and is often the first point of contact for our customers; ---- so if you believe delivering an excellent customer experience with each interaction is something you take pride in doing, we'd like to speak with you!

Principal Duties and Responsibilities

• Advising and managing registrations and orders for programs, products, and services utilizing CCL systems
• Developing subject matter expertise knowledge in CCL content and solutions
• Collaborating with CCL business units to implement strategies for opportunity recognition, lead management and client relationship management
• Providing service, technical support, and other types of support for customers
• Leading advising sessions for clients/prospects through both inbound and outbound channels
• Identifying decision makers within targeted leads to share with Global Markets Sales and Societal Impact teams to develop larger opportunities for CCL
• Solid follow-up rigor to ensure follow-upis made to existing customers via telephone and/or e-mail to drive all revenue opportunities, i.e. registrations, cross-sells and up-sells
• Work closely with Global Marketing to identify targeted audiences for additional nurture and collaboratively work to enhance client relationships

Minimum Job Specifications (Requirements)

Education

BS/BA degree required and/or equivalent customer-facing work experience in a customer service and sales environment

Experience/Work Background

• At least 2 - 3 years of sales, marketing, and client service experience required
• Specific Knowledge, Skills and Abilities Required
• Excellent written and verbal communication skills
• Demonstrated ability to interact effectively with staff and clients at all levels
• Demonstrated ability to convert prospects and close deals
• Solid experience in opportunity qualification, pre-call planning, call control, and time management
• Success in qualifying opportunities involving multiple key decision-makers
• Strong problem identification and objection resolution skills
• Able to build and maintain lasting relationships with customers
• Excellent listening skills
• Self-motivated, with high energy and an engaging level of enthusiasm
• Ability to work individually and as part of a team
• Strong telephone presence
• Prioritization and multi-tasking skills are essential
• High level of integrity and work ethic
• Experience with customer relationship management software
• Strong business acumen and demonstrated sales mindset
• Goal oriented
• Ability to commit to role minimum of 12 - 18 months

Pay and Benefits

• The hiring range for this role starts at the mid $40s. Offer will be commensurate with relevant qualifications and professional experience
• 403(b) Savings Plan with employer contribution
• Medical insurance
• Telemedicine
• Dental insurance
• Vision insurance
• Health savings and flexible spending accounts
• Paid time off and paid holidays
• Employer-paid short-term and long-term disability
• Employer-paid life insurance
• Employee and family assistance program
• Various voluntary options for additional plans or coverage levels

The above statements are intended to describe the general nature and scope of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. The Center for Creative Leadership is an Equal Opportunity Employer.