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ABOUT:
People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.
Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.
Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.
Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.
Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.
If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!
ABOUT THE ROLE:
MAJOR RESPONSIBILITIES (in descending order of importance)
1. Processes all transactions for members, including deposits, withdrawals, loan payments, cash advances and transfers. Disburses money orders and cashier checks. Balances each day's transactions and verifies cash. Locates and notifies Head Teller of discrepancies. Receives checks and cash for deposit in savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability and processes transactions. Cashes checks and pays money from savings and checking accounts upon verification of signatures and member account balances. Inspects all checks, drafts, money orders, savings withdrawals, and so forth to determine their negotiability.
2. Proactively engages in conversations with members to discover member needs and refers and cross-sells products and services to meet member needs. Directs members to appropriate person/department. Achieves individual referral goals. Gives prompt, efficient, and accurate service.
3. Assists Head Teller with daily functions such as reviewing reports; processing ATM transactions; ordering and verifying cash shipments; verifying and balancing the vault, ATM and cash dispenser; and balancing and closing the branch. Conducts quarterly audits for all cash drawers, bait money, and negotiable items. Assists with and gives input for performance evaluations.
4. Oversees the tellers, responds to questions/concerns and delegates work as needed. Acts as a liaison between management and the teller line. Assists Tellers in achieving sales goals. Assists with and provides input into employee performance reviews.
5. Trains and coaches the tellers on products, referrals, and member service functions by job shadowing. Prepares tests on a regular basis to ensure job knowledge and regulatory compliance. Assists tellers with incentive tracking sheets.
6. Utilizes tact and experienced-based knowledge to resolve member (internal and external) problems by explaining specific policies and products. Represents the Credit Union in a professional manner while maintaining positive member relations. Gives prompt efficient, courteous and accurate service. May handle more complex transactions and assists with problem accounts.
7. Answers questions concerning services provided by the Credit Union. Performs a variety of account maintenance functions. Ensures that all information given and/or transactions processed follows Credit Union or Regulatory policy/procedure.
8. Performs other Teller, Greeter and Clerical duties as assigned by the Head Teller and/or Branch Manager.
QUALIFICATIONS:
Education
High school diploma or equivalent (GED) education required. AA degree or some college coursework preferred.
Experience/Skills/Knowledge:
1. Minimum 2 years previous Teller or MSR experience preferred. Knowledge of Credit Union policies and procedures. Previous Team Leader experience desired.
2. Excellent verbal, written, telephone and interpersonal communication skills.
3. Must possess a strong service orientation and willingness to sell products and services.
4. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.
5. Excellent math ability and attention to detail.
6. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Ability to lift minimum 25 lbs (i.e. coin bags & trays). Some travel required.
PHYSICAL TASKS:
AUDIO / VISUAL:
PSYCHOLOGICAL/MENTAL DEMANDS:
Full Time
Banking
$35k-43k (estimate)
03/22/2024
03/20/2029
navigantcu.org
RIVERSIDE, RI
50 - 100
1915
Private
JIM DRAKE
<$5M
Banking
The job skills required for Assistant Head Teller include Leadership, Products and Services, ATM, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Head Teller. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Head Teller. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Head Teller positions, which can be used as a reference in future career path planning. As an Assistant Head Teller, it can be promoted into senior positions as a Teller Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Head Teller. You can explore the career advancement for an Assistant Head Teller below and select your interested title to get hiring information.