8 Contact Center Representative I Jobs near me
Educational Federal Credit Union is Hiring a Contact Center Representative I Near Miami, FL
The Contact Center Representative performs an essential service role by providing world class experience to the credit union’s membership. This position is responsible for assisting our members with their financial needs, processing account transactions, resolving problems by researching, providing account information and achieve referrals to meet the member’s needs. This position will also support the Member Contact Center (MCC) in other facets as needed.
Duties & Responsibilities:
- Provide world class experience to our members by responding efficiently and accurately, personalize solutions, and ensuring our members feel valued and supported by EdFed.
- Provide account information such as balances, deposit postings, transfer funds, return checks, availability of funds, check clearing, and statement information.
- Assist members with inquiries concerning ACH, Bank by Phone, Online Baking, and Bill Pay.
- Diffusing any elevated concern or issues that members may have and escalating unresolved issues accordingly.
- Refer and route member calls to appropriate personnel, resources, and department to meet their financial needs.
- Achieve referrals by identifying and cross servicing EdFed products and services to meet member’s needs.
- Meet MCC call flow standards.
- Meet or exceed established MCC KPI goals as established by VP and/or Contact Center Manager.
- Maintaining knowledge of EdFed products, services, policies and procedures.
- Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work.
- Applies organizational policies and procedures in all activities.
- Saturday availability
- Performs other duties as assigned by management.
Job Summary
Full Time
$35k-46k (estimate)
05/27/2024
06/09/2024
edfed.org
Miami, FL
50 - 100
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The following is the career advancement route for Contact Center Representative I positions, which can be used as a reference in future career path planning. As a Contact Center Representative I, it can be promoted into senior positions as a Contact Center Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative I. You can explore the career advancement for a Contact Center Representative I below and select your interested title to get hiring information.
