Description

About Us

Founded in 2015, Benford Protection Group is a privately owned, security agency based out of Chicago, Illinois. Our mission is to provide innovative and sustainable solutions to the markets we serve by developing and delivering efficiently trained personnel and reliable systems for the benefit of our customers, our employees, and our business.

Position Summary

Benford Protection Group’s (BPG) is seeking a Dispatch Operator who will be responsible for overseeing BPG day to day scheduling operations and activities of their assigned shift. This position increases the level of service BPG provides, it also ensures a strong and positive security posture that promotes professionalism which improves the overall safety and security of all clients, employees, and company assets. Must become extremely knowledgeable of policies and procedures set forth by BPG and apply it to all sites under the protection of BPG. Will hold all officers accountable for their own attendance. Investigate incidents and/or customer complaints and compile data for accurate reporting.

Responsibilities and Duties

• Provides Officers with their schedules as needed.
• Responsible for the tracking of the clock in/out times for all officers assigned to a post.
• Responsible for the reconciling of all-time sheets daily.
• Acts as a communication liaison through answering incoming phone calls from Client, Employees, Etc.
• Monitor any attendance discrepancies and report them to BPG Operations Management.
• Develop professional relationships with the Officers to reduce the stress that comes with last minutes schedule changes.
• Maintains a high level of professionalism and conducts yourself in a manner that does not reflect a negative image on themselves or Benford Protection Group.
• Maintains regular and consistent attendance record.
• Ensures personal accountability by familiarizing themselves with and adhering to all rules and regulations, policies and orders set forth by Benford Protection Group.
• Collaborate with management to handle and accommodate the need of emergency changes to the schedule.
• Needs to be fully fluent with Tracktik which is the system that BPG use as a Reporting System, Checkpoint tracking system.
• Responsible for limiting the amount of overtime hours used.
• Needs to fill vacations request 2 weeks before they begin.
• Needs to be an above average report writer. Checking Tracktik for productivity (walkdowns/report)
• Must create and maintain logs of all calls made/received and prepare reports as needed.
• Has knowledge of local jurisdiction laws (federal, state, etc.) as well as company policies, and procedure.
• Must have strong knowledge of the times of deployment and standard operating procedure for most site.

Requirements

REQUIRED QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.

• Must be able to read and write in English.
• Must possess the ability to clearly articulate expectations using written communications as well as effectively verbalizing expectations.
• Is strategic and helps others by communicating often including providing rationale and vision for changes.
• Actively listens and seeks to understand.
• Must be able to work any shift including weekend, night, and holidays; and/or work extended hours if required.
• Engages and empowers others has a mindset of developing others for their own growth and the organization’s success.
• Must be self-motivated and willing to work with others.
• Must possess a positive attitude.
• Must have strong knowledge of the times of deployment and standard operating procedure for most site.
• Ability to work in a team environment in high pressure situations.
• Previous experience with Security Systems Operations and Administration.
• Previous oversight of training coordination and activities
• Must display exceptional customer service and communication skills.

EDUCATION AND EXPERIENCE:

• Must have a high school diploma or GED.
• Must have one to three years’ experience in security administration.
• Must have Permanent Employee Registration Card (PERC)
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites.

Benford Protection Group is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

Job Type: Full-Time (1st AND 2nd shift split)

Pay: $17.50 - $20.00 per hour

Benefits: Medical, Dental, Vision, Sick/PTO Accrual