He/she is responsible for the scheduling of outpatients for testing, treatment or other procedures in an expeditious, friendly and courteous manner.

1. Takes telephone reservations from doctor’s offices, patients and others as appropriate.
2. Coordinates appropriate reservation information to other departments through Meditech, e-mail, physician orders, letters, calls, faxes and Audix messages.
3. Anticipates scheduling conflicts and problems using good judgment in conflict resolution; is able to edit schedules as requested by area supervisors.
4. Responds appropriately to request for information pertaining to reservations.
5. Is able to obtain and record pre-cert numbers for any test requiring precertification.
6. Cooperatively works with multiple facility modalities and the different requirements for each.
7. Knowledge of community-wide centralized scheduling module and is able to schedule, order and edit exams for multiple departments to include radiology, neurology, pulmonary, cardiology, respiratory and nutritional consults.
8. Understands procedural charges and scheduled orders. Follows billing practices.
9. Uses I Care principles to ensure proper patient identification, correct exam, and to improve patient communication and engagement.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook.
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Requires use of electronic mail, time and attendance software, learning management software and intranet. Responds timely to all forms of communication.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

1. High school graduate or equivalent with good perception of order and minute details; self-motivated with the ability to stay focused on repetitive tasks.
2. Strong communication, detail oriented, critical thinking, problem solving and customer service skills are essential; quick learner, works at fast pace, expeditious, friendly and courteous to staff and physicians.
3. Must be efficient in the use of all office equipment, computer and keyboard operations and related material essential to good patient care and reports any problems when necessary.
4. Must be able to read, write legibly, speak, and comprehend English.

Working Conditions:

WORK CONTEXT

• Interpersonal Relationships
• Contact with others
• Deal with External Customers
• Deal with Unpleasant or Angry People
• Frequency of Conflict Situations
• Responsibility for Outcomes and Results
• Telephone
• Work with Work Group or Team
• Physical Work Conditions
• Indoors, Environmentally Controlled
• Physical Proximity
• Spend Time Making Repetitive Motions
• Spend Time Sitting
• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
• Structural Job Characteristics
• Consequence of Error
• Freedom to Make Decisions
• Frequency of Decision Making
• Impact of Decisions on Co-workers or Company Results
• Importance of Being Exact or Accurate
• Importance of Repeating Same Tasks
• Time Pressure

PHYSICAL FACTORS

• Physical Abilities
• Gross Body Coordination
• Stamina

• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.

• OTHER JOB FACTORS

• Work Styles
• Adaptability/Flexibility
• Analytical Thinking
• Attention to Detail
• Concern for Others
• Cooperation
• Dependability
• Independence
• Initiative
• Integrity
• Self-Control
• Social Orientation
• Stress Tolerance
• Work Values
• Achievement
• Independence
• Relationships
• Working Conditions