3 Jobs
Farris Jeep is Hiring a Service Department Assistant Near Morristown, TN
- Handling of inbound scripted telephone calls with the goal of setting a service visit.
- Asking strategic questions to determine which service department can best serve the guest.
- Assisting Service Advisors in checking in/out customers.
- keeping customers up to date on the service process.
- Dialing outbound scripted telephone calls to new prospective clients.
- Using rebuttals to overcome objections.
- Determining the needs of the guest via telephone and recommending appropriate service with the goal of setting a service visit.
- Confirming service appointments to ensure high show ratios.
- Composing professional emails to current and potential.
- Verifying/updating customer contact information on each call
- Using several computer systems at once, on multiple monitors
- Previous customer service experience preferred
- Exhibit a high degree of professionalism
- Possess strong organizational and problem-solving abilities
- Excellent interpersonal, written, and verbal communication skills
- Strong computer and internet proficiency
- Enthusiastic, self-motivated and willing to learn
- Reliable with a strong work ethic and a drive to achieve
- Automotive industry experience is helpful, but not required
Job Summary
Full Time
$36k-45k (estimate)
06/01/2024
08/28/2024
The job skills required for Service Department Assistant include Customer Service, Problem Solving, Verbal Communication, Computer Systems, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Department Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Department Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Department Assistant positions, which can be used as a reference in future career path planning. As a Service Department Assistant, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Department Assistant. You can explore the career advancement for a Service Department Assistant below and select your interested title to get hiring information.
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