You haven't searched anything yet.
Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility. If you are interested and have the skills and desire to make a difference, please continue by completing our online application. Thank you for your interest in our Y!
GENERAL FUNCTION
The Contact Center Specialist works under the guidance of the Director of the Contact Center and will provide an exceptional Y experience by engaging members and program participants via telephone, web chat, or email. This individual will work independently and as part of a team to meet the established performance targets. The Contact Center Specialist will be the primary contact for potential members, members, and participants who want to register for memberships, programs, and make adjustments to their accounts or seek other general information about various programs and services the Y provides. This individual will provide high quality/timely customer service to potential members, members, and program participants. Special duties and projects assigned as appropriate.
KNOW HOW
This position requires a high school diploma or equivalent and previous customer service experience, preferably within a call center environment. Knowledge of customer service software is helpful. This position requires superior listening, verbal, and written skills. Bilingual is preferred but not required. (English/Spanish) A high degree of accuracy and attention to detail. It also requires proficiency in word processing, data entry (experience in customer service software is preferred but not required), and the ability to coordinate multiple tasks. Proficiency in Microsoft Word, Excel and Outlook. The ability to learn related YMCA procedures and processes for this position. The ability to manage competing demands and adapt to frequent changes events are also required.
PRINCIPLE RESPONSIBILITIES
This position will be responsible for the following:
Full Time
$36k-46k (estimate)
06/01/2024
06/16/2024
indymca.org
INDIANAPOLIS, IN
500 - 1,000
1854
Private
<$5M
Civic & Environmental Advocacy
The following is the career advancement route for Contact Center Specialist positions, which can be used as a reference in future career path planning. As a Contact Center Specialist, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Specialist. You can explore the career advancement for a Contact Center Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Specialist job description and responsibilities
Obtain and verify information for incoming orders. Enter orders into the database with accurate information.
02/06/2022: Dayton, OH
Maintain the contact center database and update the contact log.
12/27/2021: Fort Worth, TX
Provide service by answering customer questions and offering assistance.
01/07/2022: Petaluma, CA
Handle customer complaints under company guidance and seek assistance when needed.
01/19/2022: Fort Worth, TX
Offer suggestions for streamlining processes and increasing efficiency.
02/03/2022: Bangor, ME
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Specialist jobs
Teach proper call center etiquette.
03/06/2022: Gastonia, NC
Provide knowledge management tools.
01/01/2022: Kennewick, WA
Don’t use vague language in the job description. Instead use action verbs and concrete phrases to display the information with enthusiasm and precision.
02/28/2022: Newport News, VA
Take lots of notes while on calls.
03/02/2022: Rock Island, IL
Measure and analyse customer feedback.
01/01/2022: Casper, WY
Step 3: View the best colleges and universities for Contact Center Specialist.