The Hot Tub Techniciansprimary function is to ensure that all hot tubs are properly serviced, cleaned, and maintained to ensure the safety and satisfaction of our guests and owners. This position will also be responsible for any hot tub related emergencies or issues that may arise during guests’ stays along with additional light maintenance.

Areas of Responsibility and Duties

• Complete assigned daily work orders
• Perform routine maintenance and cleaning of all hot tubs ensuring they are safe and hygienic; balancing chemicals adjusting water levels, cleaning, and sanitizing, maintaining optimal pH and chlorine levels.
• Conduct regular inspections of hot tubs to identify potential issues or necessary repairs.
• Troubleshoot and diagnose hot hut issues and provide timely and effective solutions.
• Maintain accurate records of all hot tub maintenance and repairs.
• Ensure that all hot tubs are compliant with safety regulations and guidelines.
• Responding to guests’ inquiries and providing excellent customer service.
• Install new hot tub components such as pumps, heaters, and jets. Assisting with new hot tubs as directed.
• Provide recommendations for upgrades or replacement of hot tubs.
• Other maintenance related duties as assigned.
• Observe established policies, procedures, and safety guidelines.
• Other duties as assigned.

Key Competencies

• Organized and detail oriented – takes the time to ensure the job is completed and correct
• Multi-Tasker – ability to work on multiple tasks at one time
• Communication – able to effectively with team members and vendors
• Adaptable and flexible – enjoys doing work that may require frequent shifts in direction
• Solution oriented – collect and analyze information, problem-solve, and improve efficiency.
• Reliability – is dependable, consistent and does not have attendance issues
• Achievement oriented – enjoys seeing tasks through to completion and hitting goals
• Self-starter – can work autonomously and will seek out new tasks rather than waiting for an assignment
• Growth oriented – a strong desire to grow and learn new tasks and skills

Qualifications

Education

• High School Diploma, GED or equivalent
• Associate degree preferred.
• CPO Certification or ability to obtain.

Skills

• Proficient in Microsoft Office programs including Word, Excel and Outlook
• Basic understanding of on general home maintenance
• Knowledge of hot tubs and related equipment.

Abilities

• Ability to effectively communicate, both orally and in writing
• Ability to learn and use new software and tools.
• Valid Driver’s License with Clean Driving Record
• Have a cell phone that can access the web and download apps.
• Ability to work in outdoor conditions.

Experience

• 2 years’ experience in general maintenance or hot tub maintenance
• 1 years’ experience customer service

Working Conditions

This position operates in a professional environment. This position routinely uses standard tools, power equipment, cleaning supplies, chemicals, cleaning equipment, cell phones, and office equipment. This position requires travel from storage and office facilities to each cleaning assignment. All potential employees are required to pass a background and motor vehicle check before being hired. Candidates may not have any tattoos visible above the shoulders. Smoking/Vaping are strictly prohibited within all company work areas, managed properties, owned properties, company vehicles, and within 10 feet of all entrances, exits, accessibility ramps, windows and air-intake vents. This position requires employees to follow company dress code.

Physical requirements

This job is physical requiring constant movement 90% of the time. Lifting/moving requirements are generally up to 50 pounds. This position requires the need to crouch, stoop and bend for 90% of the shift. Normal workdays are between eight and ten hours, but overtime may be needed based on workflow.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the job. The company reserves the right to modify or change the job description at any time with or without notice. Employment is “at will”, and nothing in the job description should be construed as a contract for employment for any specified period of time.