Due to expansion, Private Clinic is looking for an Office Supervisor.

POSITION SUMMARY

• Create value for patients by ensuring they receive excellent local services, based on an understanding of their needs and emotional health during the patient journey (Before-During-After).
• Guarantee patients services that meet the standards of excellence they deserve.
• Retain patients by ensuring they are quoted treatments according to their medical needs and financial possibilities.
• Comply with the Medical Office forecast and budget.
• Supervise the team with a view to developing the clinic as a Great Place to Work
• Ensuring the proper functioning of the clinic and the fulfillment of commercial goals in line with corporate strategies.

Responsibilities

• Liaison between administrative and sales departments, and make independent decisions to ensure adherence to corporate policies and procedures.
• Coordinate and collaborate with administrative and medical staff, anticipate issues and proactively work to ensure an effective, value-generating operation and experience for the patient.
• Embody strategic direction and clearly communicate the mission, vision and goals of these two departments, so they can work together to provide the best patient experience and meet the goals of Ingenes, in line with corporate goals and objectives.
• Oversee payroll, hiring, credentialing, training, motivational, counseling and disciplinary actions in collaboration with the Office Manager and Medical Director.
• Implement the annual budget and sales plan, manage expenditures within the approved plan, and prepare resource requests with the appropriate justifications.
• Manage satisfaction indicators and come up with improvement initiatives.
• Ensure compliance with federal, state and local regulations
• Develop and implement Quality Assurance and Quality Control infrastructure, and the Patient Safety strategy.
• Maintain an effective workforce so as to meet the department’s quality and service expectations. Participate in the development of positions, job descriptions and performance standards.
• Oversee the development and maintenance of departmental policy, procedure and protocol manuals. Assure departmental compliance with regulatory and accreditation agencies.
• Maintenance and repair of the clinic environment and equipment.
• Purchase and procurement of medical supplies and equipment.
• Foster an efficient, safe and harmonious work environment that reflects the Ingenes culture.
• Design and implement a strategic sales plan with a view to meeting global sales goals.
• Manage relationships with health insurers and ensure timely collections.

Requirements

• Bachelor's degree in Administration or a related field
• Minimum two years’ work experience as a similar position
• Fluent in Spanish

Main skills

• Excellent local team leadership and effective communication skills (360°)
• Proactive problem-solving
• Patient experience-oriented
• Ethical role modeling
• Continual self-improvement
• Global and systemic business vision
• Organized and detail-oriented
• Knowledge of healthcare management software
• Values-driven

Attractive Compensation and Growth Opportunities

Competitive salary

Vacations, Sick days, Holidays

JOIN OUR TEAM

Job Type: Full-time

Pay: $53,000.00 per year

Schedule:

• 8 hour shift

Experience:

• Clinic Manager: 3 years (Preferred)
• Microsoft Excel: 3 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person