ROLE

• Offer facilities help desk support
• Serve as first point of contact for customer inquiries and concerns
• Address queries and service requests via phone, email, or in person
• Create, assign, and monitor service requests in Ivanti Service Manager
• Follow up with customers, facilities team, property management, and contract service to resolve issues
• Create and update documents and spreadsheets (i.e., contact lists, duty rosters, staff assignments, parking permits)
• Update logs, requisitions, and invoice payment forms
• Manage incoming and outgoing mail and packages
• Monitor and restock office supply inventories and submit requests
• Maintain filing system
• Make copies and scan documents
• Coordinate meeting schedules
• Assist with organizing USAGM-related special events
• Coordinate maintenance of office equipment
• Assist in distributing parking permits
• Help oversee safety equipment and first aid stations
• Coordinate with the Contracting Officer Representative (COR) and Facilities Director

• Proficient in office administration duties (i.e., mail processing, filing, and document management)
• Exceptional customer service skills (telephone and in-person)
• Detailed-oriented and highly organized
• Resourceful and proactive
• Excellent written and oral communication skills
• Knowledge of mailing and packaging processes

• 5 years of progressive and relevant experience
• Experience using Ivanti Service Manager or equivalent software required
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Teams)
• Proficient in Adobe Acrobat

• Bachelor’s degree preferred

• USAGM Wilbur J. Cohen Building
• 330 Independence Avenue, SW Washington, DC 20237

• N/A

• U.S. citizenship required since this role supports the U.S. federal government

• U.S. Agency for Global Media (USAGM)

• No travel required

• 40 hours per week
• 8 hours per day

• Employment Classification Eligibility — Non-Exempt

• Not eligible for relocation benefits