What You’ll Get to Do:

CACI seeks a Senior Technical Trainer with 5 years of experience to support a large contract in the Washington, DC, area. An IT Technical Trainer will provide full life-cycle training support. This includes the initial development and execution of a service desk onboarding training to ensure all staff are adequately trained to execute Tier 1 IT tasks. In addition, candidates will provide initial client training consultation to assess training needs for new technology rollouts and development of training material using a variety of mediums and training presentations (e.g., web-based or instructor-led). This candidate will ensure that the overall knowledge of the self-service portal remains accurate and updated to date as technology and application changes occur.

This position requires at least 3 days on-site in Arlington, VA, when not conducting training sessions.

More About the Role:

• Design, implement, and oversee the onboarding training for all new Tier 1 Service Desk Staff

• Attend customer meetings and participate as needed in new Technology IPTs by providing functional knowledge of the program’s technical services and providing training recommendations.

• Host and perform customer-facing technical training on routine and upcoming technology changes.

• Work in parallel with technical teams and associated training efforts to remain current with the release of new tool functionality.

• Research and prepare technical/user manuals to support training efforts for manufacturer releases (e.g., Microsoft).

• Gather course evaluations, consolidate feedback, and provide metrics for application team developers and course instructors.

• Maintain knowledge of current technologies, tools, and techniques to ensure courses are up to date and loaded within the IT Self-Service Portal. 

• Develop standardized and templated training material to ensure consistency of customer-provided training. 

• Track and report on knowledge article/training material usage within the self-service portal.

• Design courses, webinars, and computer-based training for new technology releases, including all training materials.

You’ll Bring These Qualifications

• Ability to obtain/maintain EOD Suitability Clearance

• BA 8 years of experience

• A minimum of 4 years experience as a Training Specialist, Training Instructor, Training Manager, or Web-based Training Developer

• Experience with the government contracting industry

• Strong communication skills and ability to work collaboratively with technical teams and engineers

• Strong proficiency with Adobe Captivate or other training development tools

• Initiative – proactively establishing relationships, setting up workshops, finding opportunities to innovate and improve value, as well as providing new ideas for improvement

These Qualifications Would Be Nice to Have:

• ITIL v4 Certification

• Experience with ServiceNow

• Experience with Azure, M365, Intune, Azure Virtual Desktop, and O365

What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn morehere

The proposed salary range for this position is: