JOB SUMMARY

This is an in-office position, and you must be certain that you can work on-site 100% of the time.

Responsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of hardware and software malfunctions and determine corrective action required to restore the system to operation.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Troubleshoot and repair equipment
• Verify the integrity of accessories and clean the equipment
• Configure equipment to customer specifications
• Install RAM, hard drives, video cards and other peripherals
• Keep asset management data up to date
• Analyze, test and evaluate new products
• Set up, configure, and troubleshoot PCs/laptops and printers in a LAN environment
• Maintain library of current BIOS, drivers and patches for supported equipment
• Support remote access for site users

REQUIRED QUALIFICATIONS (Skills/Abilities and Knowledge)

• Ability to read, write, speak and understand English
• Proficient in using Microsoft Windows and Microsoft Office products
• Skilled in installing, repairing and troubleshooting computer hardware and peripherals
• Experience in installing software, applications, and patches
• Experienced at repairing Windows-based PC computer hardware
• Proficient in working with users remotely
• Good communication skills to relate with end users, team members and support workers
• Able to ensure that all requests from user are logged and right procedures are followed
• Manage time and priorities effectively
• Ability to work with little supervision
• Committed to learn and relate technical concepts
• Detail-oriented
• Able to lift up to 50 lbs

PREFERRED QUALIFICATIONS

• Customer service experience work with all types of people; personable

Education

• BA/BS in Information Technology, Computer Science, or related field or equivalent work experience

Related Work Experience

• 1 to 2 years related PC, peripheral and application support experience

WORKING CONDITIONS

• Office environment
• Alternate on-call schedule on weekends
• You will be required to work on-site at our call center office in Overland Park, Kansas

IPC145 2024-34424 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.