GUEST SERVICES AMBASSADOR

Reports to Guest Service Manager; position is non-exempt

THE ROLE

The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Foundation, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Foundation a personal, one-of-a-kind experience.

WHAT YOU WILL DO

WHAT YOU WILL NEED

WHO WE ARE

Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.

With a fascinating history dating back to 1923, Hotel Granada has witnessed Atlanta's rise as a dazzling southern destination. At the heart of the 120-room hotel lies a lively and quaint courtyard, serving as an all-day dining and drinking destination for museum goers, locals, and hotel guests alike. Descend downstairs to discover an elevated and enchanting cocktail bar, where a carefully crafted drinks program promises a taste of perfection, positioning it to quickly become one of Atlanta's most sought-after spots. Hotel Granada invites guests to embark on a timeless escape, where the allure of the past meets the comforts of modernity. Whether you seek solace in history, appreciate exquisite design, or simply yearn for a delightful experience, Hotel Granada promises an unforgettable journey where the past and present unite.

The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel Leisure World's Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.

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